Description:
Key Responsibilities:
- Drive operational excellence by optimizing processes and ensuring scalability
- Lead and mentor the onboarding, Customer Success, and Second Line Technical Support teams
- Collaborate with global operational leads to maintain best practices
- Partner with sales and product teams to align operations with growth strategies
- Identify upsell opportunities and drive revenue growth initiatives
Requirements:
- 5+ years in operational leadership, ideally within SaaS or customer success
- Ideally BCom Business related qualification or equivalent
- Proven experience in process optimization and KPI-driven management
- Strong commercial mindset with experience in customer-driven growth
- Experience in international collaboration across multiple regions
- Excellent communication skills and financial acumen
- Fluent English requiredIf you're passionate about innovative technology and driving business growth in the exciting world of social commerce, this is your opportunity to make an impact in a thriving global company.
11 Mar 2025;
from:
gumtree.co.za