IT Development & Support Manager

Description:

Hire Resolve's client is looking for a IT Development and Support Manager to join their team remotely, based in Johannesburg, GP. They are looking for an experienced Development & Support Manager to lead our software development, IT infrastructure, and technical support operations. This role is a strategic bridge between developers, engineering, IT management, and business leadership—ensuring seamless software delivery, system reliability, and exceptional customer experiences.

As a key leader, you will oversee a team of developers, IT professionals, and support engineers, driving innovation, operational efficiency, and security. The ideal candidate has a strong background in software development, IT operations, and leadership, with a passion for technology-driven business growth.

Responsibilities:

Software Development & Engineering

• Lead end-to-end software development, deployment, and maintenance of high-quality solutions.
• Oversee the software development lifecycle (SDLC), implementing best practices in Agile, DevOps, and CI/CD.
• Define and enforce best practices in software architecture, coding standards, and security compliance.
• Ensure software is scalable, secure, and maintainable, leveraging robust design patterns and frameworks.
• Oversee API development, system integrations, and third-party service adoption.
• Implement observability practices (logging, monitoring, alerting) to enhance system performance.
• Optimize application performance by identifying and resolving bottlenecks in code and infrastructure.
• Evaluate and recommend new technologies, frameworks, and tools to improve efficiency.
• Maintain technical documentation for scalability and knowledge transfer.
• Foster a culture of innovation, experimentation, and continuous learning.
• Oversee database management, performance tuning, and data integrity best practices.
• Lead legacy system migration, refactoring projects, and technical debt resolution.
• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness. Lead, mentor, and develop a high-performing technical team.
• Establish best practices for IT governance, software development, and infrastructure management.

IT & Infrastructure Management

• Oversee cloud environments, networks, security, and IT infrastructure to ensure reliability and scalability.
• Implement high-availability, disaster recovery, and business continuity strategies .
• Manage IT assets, vendor relationships, and procurement for cost optimization.
• Enforce cybersecurity policies, risk assessments, and compliance frameworks .
• Support internal IT operations , including endpoint security and user access management.
  

Technical Support & Customer Experience

• Lead technical support operations , ensuring fast and effective issue resolution .
• Define and enforce SLAs , monitoring system performance and uptime .
• Implement automation and self-service solutions to improve support efficiency.
• Collaborate with development teams to address bugs, feature requests, and enhancements .
• Drive a customer-first approach , proactively identifying and resolving issues

Strategic & Leadership

• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation , adopting emerging technologies that enhance efficiency and competitiveness.
• Lead, mentor, and develop a high-performing technical team .
• Establish best practices for IT governance, software development, and infrastructure management .
• Manage resource allocation for IT and development initiatives.

Requirements:

• Proven experience (5+ years) in software development, IT management, and technical leadership.
• Strong expertise in software architecture, DevOps, cloud computing, and cybersecurity .
• Experience managing IT infrastructure, networking, and security compliance .
• Hands-on experience with Agile, CI/CD pipelines, and system monitoring tools .
• Strong leadership and team management skills, fostering a culture of innovation.
• Excellent problem-solving, decision-making, and stakeholder communication skills.

If you are looking for your next career change, kindly forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com

Requirements:

• Lead end-to-end software development, deployment, and maintenance of high-quality solutions.
• Oversee the software development lifecycle (SDLC), implementing best practices in Agile, DevOps, and CI/CD.
• Define and enforce best practices in software architecture, coding standards, and security compliance.
• Ensure software is scalable, secure, and maintainable, leveraging robust design patterns and frameworks.
• Oversee API development, system integrations, and third-party service adoption.
• Implement observability practices (logging, monitoring, alerting) to enhance system performance.
• Optimize application performance by identifying and resolving bottlenecks in code and infrastructure.
• Evaluate and recommend new technologies, frameworks, and tools to improve efficiency.
• Maintain technical documentation for scalability and knowledge transfer.
• Foster a culture of innovation, experimentation, and continuous learning.
• Oversee database management, performance tuning, and data integrity best practices.
• Lead legacy system migration, refactoring projects, and technical debt resolution.
• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness. Lead, mentor, and develop a high-performing technical team.
• Establish best practices for IT governance, software development, and infrastructure management.

• Oversee cloud environments, networks, security, and IT infrastructure to ensure reliability and scalability.
• Implement high-availability, disaster recovery, and business continuity strategies .
• Manage IT assets, vendor relationships, and procurement for cost optimization.
• Enforce cybersecurity policies, risk assessments, and compliance frameworks .
• Support internal IT operations , including endpoint security and user access management.
  

• Lead technical support operations , ensuring fast and effective issue resolution .
• Define and enforce SLAs , monitoring system performance and uptime .
• Implement automation and self-service solutions to improve support efficiency.
• Collaborate with development teams to address bugs, feature requests, and enhancements .
• Drive a customer-first approach , proactively identifying and resolving issues

• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation , adopting emerging technologies that enhance efficiency and competitiveness.
• Lead, mentor, and develop a high-performing technical team .
• Establish best practices for IT governance, software development, and infrastructure management .
• Manage resource allocation for IT and development initiatives.

• Proven experience (5+ years) in software development, IT management, and technical leadership.
• Strong expertise in software architecture, DevOps, cloud computing, and cybersecurity .
• Experience managing IT infrastructure, networking, and security compliance .
• Hands-on experience with Agile, CI/CD pipelines, and system monitoring tools .
• Strong leadership and team management skills, fostering a culture of innovation.
• Excellent problem-solving, decision-making, and stakeholder communication skills.