Web Sales & Support Representative

Description:

Hire Resolve's client is seeking a systematic and proactive candidate with good administrative skills to
work in their ISP/IT environment. The candidate will field incoming sales requests by chats, email and
telephones calls. The position is office bound and based in Epping, Cape Town.

Key Responsibilities:

• Handle inbound customer communications via chat, calls, and emails.
• Advise clients on internet connectivity solutions and actively convert leads into customers.
• Manage customer order fulfillment with FNOs (Fiber Network Operators) for installations and issue resolution.
• Schedule and assign necessary equipment for customer installations.
• Follow up on sales leads and submitted quotes.
• Liaise and schedule work between technical teams and customers.
• Capture and process inbound stock.

Minimum Requirements:

• Qualifications: Matric Certificate
• Experience:
  • Basic to mid-level proficiency in Excel.
  • 1-2 years of experience in a Sales position (advantageous).
  • Understanding of Internet and Internet Service Provider terminology (advantageous).
• Personality & Skills:
  • Customer-focused attitude.
  • Well-spoken with a vibrant telephonic persona.
  • Meticulous and methodical approach to work.
  • Good organizational skills and the ability to multitask.
  • Good written and verbal communication skills.
  • Self-driven and capable of working independently.
  • Ability to handle stress and manage customers calmly.
  • Ability to think both practically and creatively.

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days

Requirements:

• Handle inbound customer communications via chat, calls, and emails.
• Advise clients on internet connectivity solutions and actively convert leads into customers.
• Manage customer order fulfillment with FNOs (Fiber Network Operators) for installations and issue resolution.
• Schedule and assign necessary equipment for customer installations.
• Follow up on sales leads and submitted quotes.
• Liaise and schedule work between technical teams and customers.
• Capture and process inbound stock.

• Qualifications: Matric Certificate
• Experience:
  • Basic to mid-level proficiency in Excel.
  • 1-2 years of experience in a Sales position (advantageous).
  • Understanding of Internet and Internet Service Provider terminology (advantageous).
• Personality & Skills:
  • Customer-focused attitude.
  • Well-spoken with a vibrant telephonic persona.
  • Meticulous and methodical approach to work.
  • Good organizational skills and the ability to multitask.
  • Good written and verbal communication skills.
  • Self-driven and capable of working independently.
  • Ability to handle stress and manage customers calmly.
  • Ability to think both practically and creatively.

• Basic to mid-level proficiency in Excel.
• 1-2 years of experience in a Sales position (advantageous).
• Understanding of Internet and Internet Service Provider terminology (advantageous).

• Customer-focused attitude.
• Well-spoken with a vibrant telephonic persona.
• Meticulous and methodical approach to work.
• Good organizational skills and the ability to multitask.
• Good written and verbal communication skills.
• Self-driven and capable of working independently.
• Ability to handle stress and manage customers calmly.
• Ability to think both practically and creatively.

• Competitive salary based on experience.