Where

MIS Analyst

Executive Placements
Centurion Full-day Full-time

Description:

MIS Analyst - Technical Team Lead - Centurion

Duties:
CRM Data Management: Regularly review and analyse CRM data to ensure accuracy and integrity. Identify and rectify data inconsistencies or errors. Generate and distribute reports on CRM performance, service trends, and departmental KPIs. Develop strategies to improve CRM workflows and align with departmental objectives. Data and Process Improvement: Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions. Study competitor activities to inform strategic decisions and recommend enhancements. Reporting and Documentation: Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics. Compile monthly reports with recommendations and updates on relevant KPIs. Team Monitoring and Assistance: Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.
Requirements:
Minimum 3 years of experience in an after-sales service or customer service environment; understanding of warranty processing or technical support in a related industry is preferred. Prior experience with CRM systems and data management - essential. Proven track record with leading a small team.
19 Mar 2025;   from: gumtree.co.za

Similar jobs

  • Executive Placements
  • Centurion
Description: Our client, is seeking a Test Automation Analyst to join their team. The purpose of the role is to provide automation on Quality Assurance and Quality Control activities to the Development and Engineering division through industry leading ...
12 days ago
  • ProjectLink
  • Centurion
Description: Our quantitative risk work is usually required towards the end of project study phases which means that we have tight deadlines. A typical project ranges from 1 week for small projects and 4 weeks for large projects. We spend quite a lot of ...
2 years ago
  • Executive Placements
  • Centurion
Description: Minimum Qualifications: Education: BCom/BSc degree or equivalent qualification. Experience: A minimum of 5 years experience in Business Analysis within the financial services industry (preferably Short-term Insurance). A minimum of 2 years ...
6 days ago
  • Executive Placements
  • Centurion
Description: Role Purpose: Our client is seeking a dynamic and experienced Senior Business Intelligence (BI) Analyst to join their team. The successful candidate will be instrumental in translating business needs into actionable insights, helping to drive ...
17 days ago