French-speaking Team Lead - International BPO

Description:

1. Scope of position

   Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.

2. Key responsibilities

3. To motivate, develop and mentor team members in a dynamically changing environment