Description:
A multinational automotive OEM is looking for a Technical Field Service Specialist to be based in Kariega, Eastern Cape
Role Summary
Ensuring a benchmark level of dealer technical capability and repair quality by provid-ing on-site Dealer steering through a specialized After Sales consulting service, impart coaching expertise and actively drive interventions within the auto Dealer network to ensure the achievement of the strategic After Sales objectives. Responsible for audit compliance, prescription of corrective measures, monitoring and reporting of implementation/ progress to ensure local dealers and SSA Importers fully comply with the mandatory Group Service standards and programs. Responsible for the "flying doctor" function, providing expert technical analysis, diag-nosis- & repair coaching on escalated customer repair cases onsite at Dealers. Through the above reduce the turnaround time of complicated or escalated customer complaints for resolution, further development of the technical skills in the Dealer Network thereby improving Customer satisfaction, the reduction of repeat repairs and dealer compliance to Group standardsKey responsibilities
Functioning as "flying doctor" w.r.t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution. Traveling at short notice to
11 Mar 2025;
from:
gumtree.co.za