Administrator/Receptionist

Description:

• Greet and welcome clients in a warm and friendly manner.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Maintain an organized booking system, ensuring all appointments are correctly scheduled.
• Provide clients with information about available services, promotions, and products.
• Process payments and handle cash or card transactions.
• Manage client check-ins and ensure a smooth flow of appointments.
• Handle any client concerns or complaints professionally, ensuring satisfaction.
• Maintain a clean and organized reception area.
• Assist with the sale of retail products and upsell services when appropriate.
• Support the team with other administrative duties as needed.

Requirements:

• Greet and welcome clients in a warm and friendly manner.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Maintain an organized booking system, ensuring all appointments are correctly scheduled.
• Provide clients with information about available services, promotions, and products.
• Process payments and handle cash or card transactions.
• Manage client check-ins and ensure a smooth flow of appointments.
• Handle any client concerns or complaints professionally, ensuring satisfaction.
• Maintain a clean and organized reception area.
• Assist with the sale of retail products and upsell services when appropriate.
• Support the team with other administrative duties as needed.

• Friendly, professional, and approachable demeanor.
• Excellent communication skills, with the ability to engage with clients and understand their needs.
• Experience in a customer-facing role, ideally in a spa, salon, or similar setting.
• Basic computer skills and experience with scheduling systems.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive attitude and strong work ethic.

• Friendly, professional, and approachable demeanor.
• Excellent communication skills, with the ability to engage with clients and understand their needs.
• Experience in a customer-facing role, ideally in a spa, salon, or similar setting.
• Basic computer skills and experience with scheduling systems.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive attitude and strong work ethic.