Short-Term Insurance Claims Consultant

Description:

The successful candidate will have extensive experience in managing both motor and non-motor claims, including household contents, building, all-risk, theft, and liability claims. This is an exciting opportunity to work with a diverse portfolio of clients and insurers while providing exceptional claims management and customer support.

Key Responsibilities:
Register and process motor and non-motor claims, including household contents, building, all-risk, theft, and liability claims. Ensure accurate and timely submission of claim documentation to relevant insurers. Facilitate the end-to-end claims handling process, from registration to settlement and final follow-up. Serve as the main point of contact for clients throughout the claims process, offering guidance and support. Proactively keep clients informed about the progress of their claims, providing clear updates and explanations. Obtain all necessary supporting documentation (e.g., damage photographs, claim forms, assessor reports). Arrange emergency services assistance (e.g., roadside assistance, burst geyser response) where necessary. Notify relevant insurers regarding claim submissions and ensure prompt engagement from underwriters/assessors. Coordinate with assessors, ensuring timely assessments and client contact. Clarify reasons for claim rejections or partial settlements and communicate these effectively to clients. Ensure signed agreements of loss are obtained and submitted as required. Review and analyse settlement offers, negotiating improved settlements on behalf of clients where possible. Confirm replacement or payment completion and provide final confirmation to the client. Arrange for the salvage collection from the client when required. Facilitate the removal of stolen/damaged items or written-off vehicles from policy schedules. Update client records post-settlement to reflect any changes in cover or assets. Conduct regular follow-ups with insurers to ensure claims are progressing within acceptable timeframes. Track unresolved or delayed claims and escalate where necessary. Maintain a structured system for monitoring open claims and follow-up actions. Skills & Competencies:
Ability to ensure that all documentation is accurate and processed in a timely manner. Proactively identifying and addressing issues that may delay the claims process. Ability to manage multiple claims simultaneously while maintaining a high standard of service.
Minimum Requirements:
RE5 Certification (compulsory) Minimum of 3 years experience in a similar role as a Claims Administrator/Consultant handling both motor and non-motor claims Experience in processing personal and c