Description:
MIS Analyst - Technical Team Lead - CenturionThis role involves monitoring and managing CRM data in order to maintain data integrity, overseeing warranty claim processes, and supporting the Parts and Service Manager of an International Equipment Manufacturer. CRM Data Management- Regularly review and analyse CRM data to ensure accuracy and integrity.
- Identify and rectify data inconsistencies or errors.
- Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
- Develop strategies to improve CRM workflows and align with departmental objectives.
- Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
- Study competitor activities to inform strategic decisions and recommend enhancements.
- Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
- Compile monthly reports with recommendations and updates on relevant KPIs.
- Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.
- Minimum 3 years of experience in an after-sales service or customer service environment, understanding of warranty processing or technical support in a related industry is preferred.
- Prior experience with CRM systems and data management - essential.
- Proven track record with leading a small team.
Requirements:
CRM Data Management- Regularly review and analyse CRM data to ensure accuracy and integrity.
- Identify and rectify data inconsistencies or errors.
- Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
- Develop strategies to improve CRM workflows and align with departmental objectives.
- Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
- Study competitor activities to inform strategic decisions and recommend enhancements.
- Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
- Compile monthly reports with recommendations and updates on relevant KPIs.
- Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.
- Minimum 3 years of experience in an after-sales service or customer service environment, understanding of warranty processing or technical support in a related industry is preferred.
- Prior experience with CRM systems and data management - essential.
- Proven track record with leading a small team.
- Regularly review and analyse CRM data to ensure accuracy and integrity.
- Identify and rectify data inconsistencies or errors.
- Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
- Develop strategies to improve CRM workflows and align with departmental objectives.
- Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
- Study competitor activities to inform strategic decisions and recommend enhancements.
- Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
- Compile monthly reports with recommendations and updates on relevant KPIs.
- Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.
- Minimum 3 years of experience in an after-sales service or customer service environment, understanding of warranty processing or technical support in a related industry is preferred.
- Prior experience with CRM systems and data management - essential.
- Proven track record with leading a small team.
18 Mar 2025;
from:
careers24.com