General Manager

Description:

This is an exciting opportunity to lead the opening and operations of a luxury eco-lodge in Addo. The General Manager will be responsible for strategic planning, operational excellence, financial management, guest experience, and fostering a strong team culture. This role requires a leader who is passionate about sustainability, conservation, and delivering exceptional hospitality experiences.

Candidate Requirements:

Proven experience in managing accommodation within national parks. Diploma or degree in hospitality or a related field, with a commitment to continuous learning. Strong leadership and organizational skills with a strategic mindset. Excellent communication and presentation abilities. Ability to inspire, mentor, and manage a diverse team. Strong financial acumen, including budgeting, forecasting, and profit & loss analysis. Business development skills, with experience in marketing, sales, and revenue growth. Deep understanding of sustainability and eco-tourism principles. Exceptional guest relations skills, with the ability to personalize experiences and drive satisfaction. Knowledge of regulatory compliance, including health, safety, licensing, and environmental laws. Experience in developing and executing marketing strategies to enhance brand positioning. Passion for conservation and community engagement, with a commitment to local socio-economic development. Strong problem-solving abilities and the capacity to work well under pressure. Self-motivated with a results-driven approach.

Key Responsibilities:

Oversee all aspects of pre-opening, ensuring smooth execution of operational plans. Develop and implement policies, procedures, and protocols in line with brand standards and regulations. Lead the recruitment, training, and onboarding of the lodge team. Design guest experience initiatives, ensuring personalized service and seamless operations. Formulate pre-opening budgets, forecast revenue, and manage financial planning. Develop and implement marketing and sales strategies to generate excitement and visibility. Engage with local communities to support conservation and socio-economic initiatives. Oversee daily lodge operations, ensuring efficiency, compliance, and guest satisfaction. Maintain high standards of cleanliness, maintenance, and safety across the property. Implement strategic plans for business growth, revenue enhancement, and brand development. Manage financial performance, including budgeting, cost control, and supplier negotiations. Foster a culture of continuous improvement and innovation within the team. Ensure compliance with all legal and regulatory requirements. Lead sustainability efforts, embedding responsible tourism pr