Description:
COMPANY OVERVIEW
Our client specializes in the development, leasing and management of commercial and industrial
real estate.
ROLE OVERVIEW
As the Property Administration Controller, you will be responsible for overseeing all administrative tasks related to our properties, ensuring that they are running smoothly and
efficiently. In doing so, you will ensure that a positive work environment is maintained for staff whilst achieving high hit rates of collections and administrative deadlines are met.
RESPONSIBILITIES
Maximise Collections by:
Optimizing staff performance. Leading and motivating the Team to achieve set out goals and objectives. Ensure Team are working efficiently and accurately. Setting clear, measurable goals and deadlines. Closely monitoring performance and attending to concerns. Regular team meetings to align goals and strategies.Ensure queries on any outstanding balances and/or short payments and/or other issues are attended to by the relevant Supervisor and follow-up on balance of payment where required.
Preparation of reports for Administration Manager:
Ensure Supervisors are submitting necessary reports from their teams.
Tenant Relationships:
Maintain and ensure you and the team have good relationships with the tenants at all times. Pro-actively intervene on accounts when necessary. Escalate problem accounts to management. Ensure smooth administration of accounts. Adjustments on accounts must be actioned with urgency. Prepare recons, interest schedules, rates calculations when required. Engage with tenant directly when required. Arrange and attend meetings with high profile tenants when account queries arise.Staff Relationships:
Promote and motivate excellent employee relationships. Provide job coaching when needed. Attend to disputes/internal conflicts without delay. Prepare for succession planning and upskilling employees. Assist staff to achieve faster turnaround times and more effective time management. Plan monthly training sessions with the staff. Plan and execute onboarding of new staff. Have regular meetings with the Supervisors and Clerks. Maintain excellent communication with the team. Maintain excellent communication between departments.Billing and Pre Billing:
Assist in preparing the pre-billing Rentroll sheets. Investigations on errors a