Description:
Key Accountabilities/ Principle ResponsibilitiesÂ
Ensure that all station staff carry out and perform their duties strictly in accordance with the contractâ??s Quality Management System encompassing:
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·      The Clients Rules
·      Customer Relations
·      Cash Management Procedures
·      Passenger Management Procedures
·      Security Procedures
·      Cleaning Procedures
·      Health and Safety Procedures
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PRIMARY DUTIES
 Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
Inform customers of route, timetable and fare system information
Distribute public information communication material
Assist universal access passengers
Be polite and always display a passenger friendly attitude (even when not on shift and in uniform)
Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols:
Monitor fare evasion and fraud control
Clear busses during service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate control
Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator
Recording of passenger numbers when required
Provide MyConnect Card product information and knowledge on how the system works
Wayfinding to key destinations in the vicinity of the Stations and stops
Queue management at kiosks
All other transport related relevant information such as links to other public transport services such as rail
Operate sliding doors and ensure that itâ??s closed when no services are at the station/platform
Responsible for passenger queues and layout of barriers in compliance with OHS
Always adhere to the prescribed uniform code and name tags
Ensure working areas are kept neat and tidy
Ensure that handover takes place at end of shift
HSEQ compliance, awareness, and checklists
Comply with all instructions and requests from station management and supervisors
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SECONDARY DUTIES
Multi skilled to provide cashier and validator services
Assist with special events and monitor crowd control
Monitor tap-in and tap-out at entry and exit gates
Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required.
Any duties as requested by the management from time to time to ensure no disruptions to operations
Key Skills and Experience
Grade 12
Good knowledge of all Clients products
Previous experience in a customer relationship environment
Computer literacy
Understand the importance of good
15 Mar 2025;
from:
gumtree.co.za