Description:
POSITION SUMMARY / JOB PURPOSE
To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.
MINIMUM REQUIREMENTS
Education
Grade 12 / Matric / Equivalent
Certificate/Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
Certification/License
RE 5 (requirement to obtain within 2 years of DOFA)
Work Experience
3 - 5 years Underwriting and Claims Processing Financial Services related experience
KNOWLEDGE, SKILLS & ABILITIES
· Maintain and manage department systems and procedures
· Proficiency in MS Office (MS Word and MS Excel in particular)
· Excellent problem-solving skills
· Ability to manage multiple projects
· Innovative thinker
· Excellent verbal and written communication skills
· Experienced negotiation skills
· Eagerness to learn and grow with the department
· Comply with honesty, integrity and good standing requirements
· Detailed oriented and highly organized
JOB DUTIES
Underwriting
(Amendments & renewals)
· Provide suitable advice and intermediary services to clients
· Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements
· Review policy needs of existing clients, make suitable recommendations based on the needs identified
· Obtain and provide quotes to existing clients
· Send through amendments to insurers or where applicable do it directly on the online systems
· Provide suitable advice and intermediary services
· Keep clients informed at all times on the progress of their interaction with you and the company
Compliance & Reporting
· Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
· Provide weekly and monthly reports to management
Market the “firm”
· Promote all the available services offered by the Company
Client relationship Management
· Engage with clients to identify their needs and source suitable insurance products
· Develop strong client relationships retain business
Claims
· Send through insurer claim forms to clients
· Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized<