Service Administrator and Co-ordinator - Electronic Security Systems Industry

Description:

Dear Applicant: (If you read the ad, the position is still available) Kindly read the ad in detail until the end, before sending your CV. Do you want to be a part of a company where staff are being respected and hard work and dedication being noticed and appreciated? We offer a work environment where people can grow and based on their performance and commitment can excel within the company. We have a vacancy for a Service Administrator person to manage service and maintenance related functions as well as general admin duties within the electronic security and building systems industry. We operate in the middle to high-end of this specific market segment and are well established within the industry. The successful candidate will work closely with the existing service team with long term growth opportunities. We are focussed and dedicated and work hard to ensure that we meet our targets, to offer annual increases and performance bonuses. We believe that “hard work pays” and we work as a team to achieve our goals. Teamwork is one of our core values and we believe that teamwork helps us to grow together and create a working environment where people look out for each other. If you are an individual who is serious about your future and personal growth, please look at the current opportunity that we have available to grow our team: Minimum of 3 years relevant experience in the Electronic and Security industry or a similar Service related environment is a definite pre-requisite. Knowledge of Security, Fire Detection, Access Control and CCTV will be an advantage. If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references. We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company. • Experience in service and maintenance administration is essential and knowledge of Service Level Agreements is an advantage. • Understanding of service management processes, adhering to policy and company values • Excellent communication skills - verbal and written • High level of attention to detail and accuracy • Strong planning and organising skills to plan work for the technical teams • Strong interpersonal skills • Excellent MS Office proficiency (Outlook, Word, Excel) • Self-managed and self-motivated • Own vehicle and valid driver’s license Skill Set: • Strong admin skills • 3 years’ experience in an administrative role • 3 years’ experience in a Service/maintenance administration role • Experience in security/technology industry would be an advantage • Excellent attendance record • Stable employment history with contactable references • Min Matric • Administrative qualification is advantageous


Responsibility:
Roles and Responsibilities: • Ensure all service calls are timeously and accurately captured and updated on e-Works job management system • Ensure all clients are informed of service appointments and/or changes and updates • Follow up on completed service calls to ensure customer satisfaction • Escalate service issues to service manager (and management, if required) and ensure service issues are resolved timeously to ensure customer satisfaction • Invoicing of service calls and ordering of service equipment and consumables • Ensure that all service reports are accurately captured • Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times • Follow all company policies and procedures and business principles • Escalate any unresolved problems or issues of importance to Management • Ensure that all deadlines are met within the given timeframe • Keep up to date with better methods to improve your performance and customer service levels. • Ensure you are a brand ambassador, up-holding the values of the company at all times, inside and outside of work. • Assist with compiling presentations and proposals • Create and compile quotation and tender documents • Ensure and maintain accurate filing system • General admin In return for your commitment and dedication we offer: • 13th cheque based on performance and attendance • Company Pension & disability benefits after three years • Market related Salary dependent on experience & qualifications Please apply by e-mailing a detailed professional CV with references to hr@integratek.co.za Please Note: Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.

Job Reference #: Serviceadmin_new