Operations / Workshop Manager

Description:

A well-known Coffee equipment company is looking for a Operations/Workshop Manager who would be responsible for overseeing the maintenance, repair, and efficient operation of coffee machinery and equipment.
This role ensures that all equipment functions optimally, supporting the company's service quality and customer satisfaction.

Key Responsibilities:

Workshop & Operations Management:


Oversee the repair, servicing, and maintenance of coffee machines and related equipment.
Implement and maintain a preventive maintenance schedule to reduce equipment downtime.
Ensure that all work carried out in the workshop meets company standards and client expectations.
Maintain a clean, organized, and safe workshop environment.
Troubleshoot technical issues and assist in complex repairs when required.


Team Management & Development:


Supervise a team of technicians, service engineers, and support staff.
Conduct training and upskilling of team members on equipment maintenance, repair techniques, and safety procedures.
Assign and track jobs, ensuring timely completion and quality control.
Conduct performance evaluations and provide feedback to team members.


Customer & Technical Support:


Collaborate with the customer service team to handle service requests and customer inquiries.
Provide technical advice and support to clients, including troubleshooting and after-sales service.
Ensure timely response to emergency breakdowns and service calls.


Inventory & Procurement Management:


Maintain an optimal stock level of spare parts, tools, and consumables.
Source and order necessary parts, ensuring cost efficiency and quality.
Work with suppliers and vendors to negotiate pricing and service agreements.


Compliance & Safety:


Ensure all workshop operations comply with health and safety regulations.
Keep up to date with industry standards and best practices for equipment maintenance.
Ensure all team members adhere to workplace safety protocols.

Requirements:

Education & Experience Requirements:

Diploma/Degree in Mechanical Engineering, Electrical Engineering, or a related field (Advantage).
Minimum 3-5 years of experience in equipment maintenance, MUST be in the coffee or foodservice industry.
Previous workshop management or operations experience is essential.
Experience in technical training and team leadership.
Proficiency in using workshop management software or CRM systems.

Key Skills & Competencies:

MUST HAVE Strong technical knowledge of coffee equipment (espresso machines, grinders, brewers, etc.).
MUST HAVE a stable work track record.
Leadership and team management skills.
Excellent problem-solving and troubleshooting abilities.
Ability to work under pressure and manage multiple tasks effectively.
Strong organizational and time management skills.
Good communication and customer service skills.
Familiarity with inventory and procurement processes.
Knowledge of health and safety regulations in a workshop environment.