Regional Admin Support Officer

Description:

We are looking for a Regional Admin Support Officer at our Midstream Branch who oversees administrative
processes related to licensing, registration, financial transactions, and customer support. This
role requires strong organizational skills and accuracy in managing debtors, refunds, licensing
packs, and other administrative duties. Working closely with Regional F&I Managers, they
ensure compliance, maintain and streamline operations for seamless administration.

Key Responsibilities:

1. Debtors & Other Administration:

• Follow up on and drive outstanding debtors.
• Reconcile financial records and escalate unresolved accounts.
• Assist with admin queries from stakeholders.

2. Licensing & Registration:

• Track and follow up on outstanding licensing and registration packs.
• Process and resolve rejected licensing and registration packs.
• Manage admin marks related to licensing and registration.

3. Refund Processing & Compliance:

• Handle refunds related to licensing and registration, deposits and other.
• Assist with following up and driving compliance.

4. Customer & CRM Support:

• Respond to CRM queries regarding refunds, licensing, and registration.
• Provide clear and professional communication to customers and stakeholders.
  

Skills & Competencies:

• Strong administrative and organizational skills.
• High attention to detail and accuracy.
• Ability to handle multiple tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and as part of a team.

Qualifications & Experience:

Minimum Requirements:

• Matric (Grade 12) qualification.
• 2+ years of experience in an administrative or finance-related role.
• Experience in handling financial documents and customer queries.

Preferred Qualifications:

• Experience in the motor industry, finance, or insurance sector.
• Knowledge of licensing and registration processes.

Package Related Information:

• Market related salary
• Cellphone allowance
• Momentum Provident Fund
• 15 Days annual leave

Requirements:

• Follow up on and drive outstanding debtors.
• Reconcile financial records and escalate unresolved accounts.
• Assist with admin queries from stakeholders.

• Track and follow up on outstanding licensing and registration packs.
• Process and resolve rejected licensing and registration packs.
• Manage admin marks related to licensing and registration.

• Handle refunds related to licensing and registration, deposits and other.
• Assist with following up and driving compliance.

• Respond to CRM queries regarding refunds, licensing, and registration.
• Provide clear and professional communication to customers and stakeholders.
  

• Matric (Grade 12) qualification.
• 2+ years of experience in an administrative or finance-related role.
• Experience in handling financial documents and customer queries.

• Experience in the motor industry, finance, or insurance sector.
• Knowledge of licensing and registration processes.

• Market related salary
• Cellphone allowance
• Momentum Provident Fund
• 15 Days annual leave