Description:
Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation.
Primary Responsibilities for the Role
- Daily Management of Debts and Collections for allocated customers
- Switchboard Assistant/Back-up daily
- Ensure that debts are paid in a timely manner
- Collect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescales
- Maintain and regular update of customer master data
- Identify changes in payment patterns and propose action to avert indebtedness
- Ensure that all transactions/payments are compliant with SARS and International Regulations
- Handle disputed bills and negotiate to bring payment within agreed terms
- Provide accurate advice on billing queries
- Respond promptly and completely to both client and internal enquires
- Propose write off of irrecoverable accounts
- Providing ad-hoc reporting as and when requested
- Advise on posting of payments and allocation as required
- Ensure monthly processing deadlines are met as required
- Assist in sending out of monthly statements/letters as may be agreed from time to time
- Maximize cash collection across Regions
- Undertake account reconciliations as required
- Prepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)
- Prepare copies of invoices and statements on request per customers
- Check bank-statements to establish payments
- Suggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.
- Suggest to Management to Take customers OFF Stop Support if/when needed
- Report on status of Age Analysis at meetings
- Administrative duties, including professional electronic communication with clients
- Meeting monthly and yearly targets
- Update customer comments with all debt collecting and other communication
Minimum Qualification and Experience Requirements
- Matric / Grade 12 / Equivalent
- Finance or Credit Management qualification will be advantageous
- Minimum 1 years’ experience in credit control
- Knowledge and understanding of debt collecting procedures
- Ability in dealing with clients at all levels, including corporate entities and high net worth individuals
- Ability to prioritize in under pressure environment
- Confident personality who is able to operate at all levels
- Excellent communication skills
- A self-starter who is pro-active and can set and achieve goals
- Ability to recognize potential risk to the Firm and escalate it.
05 Apr 2022;
from:
gumtree.co.za