Description:
Purpose of the job:Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business within the agreed SLAs
Key Responsibilities include but not limited to the following:
Possessing knowledge of operating systems, devices, applications, and software. Ensuring effective front-end and back-end functionality of applications. Keep all call tickets updated as work progresses each day. Resolve calls logged by users for queries, errors and other problems experienced on the system. Report trending issues to application lead. Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead. Minimum Qualifications, Experience and Knowledge:
Degree in Information Technology or related qualification 5+ years experience in Application Support Proven experience in Application Support, XML, Azure, IIS, SLAs Knowledge and experience of Microsoft SQL Server, T- SQL Knowledge and experience of Crystal Reports Knowledge of Sage X3, Sage 300 People Experience in software testing Working knowledge of different operating systems and Internet technologies Experience of working on projects within the Software Development Life Cycle Incident management system knowledge Change management experience Exposure to vendor engagement Excellent communication and troubleshooting skills Experience in cloud solutions Absolute commitment to ensuring an exceptional level of customers experience. Positive, collegiate approach with a can do-will do attitude and a desire to take responsibility for delivery. Strong analytical, problem-solving, and decision-making skills If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.
13 Mar 2025;
from:
gumtree.co.za