Business Coordinator

Description:

The Business Coordinator in the Fidelity SecureFire Response division will play a pivotal role in ensuring seamless business operations and strategic coordination. This position requires a blend of administrative expertise, project management skills, and a thorough understanding of the fire response industry. The ideal candidate will be highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.

Key Responsibilities:

1. Operational Coordination

• Project Management: Oversee and manage various projects within the fire response division, ensuring timely completion and alignment with company objectives.
• Operational Support: Provide support in daily operations, including coordinating resources, managing logistics, and facilitating communication across departments.
• Process Improvement: Identify opportunities for operational efficiencies and implement solutions to streamline processes.
• Client & Stakeholder Engagement
• Client Coordination: Act as a point of contact for clients, addressing inquiries, and ensuring client satisfaction.
• Stakeholder Management: Maintain strong relationships with internal and external stakeholders, facilitating effective communication and collaboration.
• Reporting: Prepare and present reports on operational performance, project updates, and key metrics to senior management.

1. Administrative & Technological Expertise

• Data Management: Maintain accurate records, manage databases, and generate detailed reports using Excel and other relevant software.
• Technological Proficiency: Utilize project management tools, CRM systems, and other software to enhance operational efficiency.
• Administrative Support: Assist with administrative tasks such as scheduling, document preparation, and correspondence.

1. Compliance & Quality Assurance

• Compliance Oversight: Ensure all activities comply with industry regulations and company policies.
• Quality Assurance: Monitor the quality of services delivered, ensuring high standards and continuous improvement.

Key Requirements:

Education & Experience:

• Bachelors€™s degree in Business Administration, Operations Management, or a related field.
• 2-4 years of experience in a coordination or administrative role, preferably within the fire response or related industry.
• Technical Skills:
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management software.
• Experience with CRM systems and other business tools.
• Soft Skills:
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills
• Ability to problem-solve and adapt in a dynamic environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Requirements:

• Project Management: Oversee and manage various projects within the fire response division, ensuring timely completion and alignment with company objectives.
• Operational Support: Provide support in daily operations, including coordinating resources, managing logistics, and facilitating communication across departments.
• Process Improvement: Identify opportunities for operational efficiencies and implement solutions to streamline processes.
• Client & Stakeholder Engagement
• Client Coordination: Act as a point of contact for clients, addressing inquiries, and ensuring client satisfaction.
• Stakeholder Management: Maintain strong relationships with internal and external stakeholders, facilitating effective communication and collaboration.
• Reporting: Prepare and present reports on operational performance, project updates, and key metrics to senior management.

• Data Management: Maintain accurate records, manage databases, and generate detailed reports using Excel and other relevant software.
• Technological Proficiency: Utilize project management tools, CRM systems, and other software to enhance operational efficiency.
• Administrative Support: Assist with administrative tasks such as scheduling, document preparation, and correspondence.

• Compliance Oversight: Ensure all activities comply with industry regulations and company policies.
• Quality Assurance: Monitor the quality of services delivered, ensuring high standards and continuous improvement.

• Bachelors€™s degree in Business Administration, Operations Management, or a related field.
• 2-4 years of experience in a coordination or administrative role, preferably within the fire response or related industry.
• Technical Skills:
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management software.
• Experience with CRM systems and other business tools.
• Soft Skills:
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills
• Ability to problem-solve and adapt in a dynamic environment