Description:
Location: Wadeville, Germiston
Salary package: ± R60,000 (Including travel allowence)
Benefits: company petrol card, Hr benefits ( Prov, Medical Aid, group life, Funeral
cover)
Incentive bonus as stipulated
General Description: Provide technical support and added value to the sales team and customers in order to deliver appropriate products that comply with quality and safety standards to new and existing customers.
Ø On-site technical support
- Conduct shop floor research at customers on a regular basis
- Conduct trials at customers (new customers, product implementation, change overs, new products)
- Ensure relevant documentation is completed according to company procedures with regards to any trials
- Conduct calibrations certifying problem solving at customers
- Ensure product co-ordination
- Source and purchase bulk tanks and associated equipment in accordance with company procedures
- Install tanks, tank frames, pipes, fittings etc. and order material at new and existing customers
Ø Laboratory work
- Assist in the laboratory with making batches, testing products and problem solving
- Conduct sand testing for customers
- Complete all relevant documentation and reporting on all laboratory work conducted
Ø Other/Administration
- Direct the daily activities the staff of the technical sales support team and ensure that tasks and projects are executed as per agreed standards and procedures
- Compile reports on problem solving/recommendations for clients
- Conduct training both internally and externally when required on usage of products
- Take responsible care for the health and safety of self and others and apply the same SI Group safety standards on customer sites
Relationships:
- Internal:
- Technical sales support
- Sales managers
- Laboratory supervisor/Quality Manager
- R&D manager
- Technical sales representatives
- Maintenance department
- External:
- Customers
- Suppliers
- Committees/Teams:
- Foundry Growth
Requirements:
- Conduct shop floor research at customers on a regular basis
- Conduct trials at customers (new customers, product implementation, change overs, new products)
- Ensure relevant documentation is completed according to company procedures with regards to any trials
- Conduct calibrations certifying problem solving at customers
- Ensure product co-ordination
- Source and purchase bulk tanks and associated equipment in accordance with company procedures
- Install tanks, tank frames, pipes, fittings etc. and order material at new and existing customers
- Assist in the laboratory with making batches, testing products and problem solving
- Conduct sand testing for customers
- Complete all relevant documentation and reporting on all laboratory work conducted
- Direct the daily activities the staff of the technical sales support team and ensure that tasks and projects are executed as per agreed standards and procedures
- Compile reports on problem solving/recommendations for clients
- Conduct training both internally and externally when required on usage of products
- Take responsible care for the health and safety of self and others and apply the same SI Group safety standards on customer sites
- Internal:
- Technical sales support
- Sales managers
- Laboratory supervisor/Quality Manager
- R&D manager
- Technical sales representatives
- Maintenance department
- External:
- Customers
- Suppliers
- Committees/Teams:
- Foundry Growth
- Technical sales support
- Sales managers
- Laboratory supervisor/Quality Manager
- R&D manager
- Technical sales representatives
- Maintenance department
- Customers
- Suppliers
- Foundry Growth
- Grade 12
- 5 years’ experience in the chemical manufacturing industry
- Drivers’ Licence
- Computer literacy on an intermediate level
- Supervisory experience
- English
- One other official language
- SHAPING THE FUTURE. Together, we want to shape a successful future. We are convinced that certain behaviours are key to our success. We call them “our mindset“. By living each of them we will be even more able to implement our strategy and to pursue the ongoing sustainable growth of the company.
- BEING COURAGEOUS. We are invited to try new ways of doing things and therefore ready to leave our comfort zones. This implies also taking difficult decisions. We openly engage in constructive dialogues based on facts – not on rumours and emotions. We have the courage to admit mistakes and focus on finding a solution.
- BEING CONNECTED. For us being connected means listening, understanding and cooperating with our stakeholders. It is essential to be connected with our internal and external customers, with our teams and the whole organization. We are open and willing to discuss, but once a decision is made we comply and fully support it. We avoid silo-thinking on all levels. We all will work on our company’s success – jointly and respectfully as one team.
- BEING POSITIVE. We will always look for the best in everything we do and encounter. We develop and build on strengths and empower our people. We trust our management, colleagues and employees. We all are quick to compliment and slow to condemn.
- DELIVERING ON PROMISES. We will deliver on our promises to create more trust and efficiency for our business. We think twice before making promises. Each one of us tries everything to keep promises made. We do not want to create surprises for anyone. As soon as we realize that we cannot keep our promises, we raise our hand and offer alternatives.
- ADDING VALUE. We focus on adding value to our stakeholders and teh company as a group. It has priority over the optimization of individual, departmental or regional targets. “Adding value” has many facets: It can be improving effectiveness and efficiency and reducing costs. Or helping our colleagues to be successful either by sharing know-how and experience or by offering a helping hand. It can be providing product and service features or problem solutions, which our customers are willing to pay for. We all want to contribute to our company’s success.
Education and Experience:
- Grade 12
- 5 years’ experience in the chemical manufacturing industry
- Drivers’ Licence
- Computer literacy on an intermediate level
- Supervisory experience
Language Skills:
- English
- One other official language
Specific Functional Competency Requirements:
Ø People Leadership:
Ø Teamwork, Communication
Ø Thought Leadership:
Ø Business Savvy, Simplification, Creative Thinking
Ø Result Leadership:
Ø Customer Mindset, Sense of Urgency, Prioritization, Get Things Done
Ø Personal Leadership:
Ø Positive Attitude, Navigating Ambiguity
Ø Specific Functional Competencies:
Ø Commercial Instincts – contract term knowledge, negotiating skills, price/value management, bias for action - closes the deal
Ø Business Acumen – understands economic drivers, cost conscientious, finance fundamentals, drives for results
Ø Customer Relationship – customer focus, adaptable style, communicates effectively, passion and energy for service
Ø Industrial Alertness/Outside-in Perspective – industry relationships, industry knowledge, create competitive advantage, support value proposition and brand
Ø Technology Alertness – product and technology knowledge, innovation management, project management skills, technical learning
Ø Demonstrate Quality Skills level 1
Corporate behavioural Competency Requirements:
Demonstrates commitment to:
- SHAPING THE FUTURE. Together, we want to shape a successful future. We are convinced that certain behaviours are key to our success. We call them “our mindset“. By living each of them we will be even more able to implement our strategy and to pursue the ongoing sustainable growth of the company.
- BEING COURAGEOUS. We are invited to try new ways of doing things and therefore ready to leave our comfort zones. This implies also taking difficult decisions. We openly engage in constructive dialogues based on facts – not on rumours and emotions. We have the courage to admit mistakes and focus on finding a solution.
- BEING CONNECTED. For us being connected means listening, understanding and cooperating with our stakeholders. It is essential to be connected with our internal and external customers, with our teams and the whole organization. We are open and willing to discuss, but once a decision is made we comply and fully support it. We avoid silo-thinking on all levels. We all will work on our company’s success – jointly and respectfully as one team.
- BEING POSITIVE. We will always look for the best in everything we do and encounter. We develop and build on strengths and empower our people. We trust our management, colleagues and employees. We all are quick to compliment and slow to condemn.
- DELIVERING ON PROMISES. We will deliver on our promises to create more trust and efficiency for our business. We think twice before making promises. Each one of us tries everything to keep promises made. We do not want to create surprises for anyone. As soon as we realize that we cannot keep our promises, we raise our hand and offer alternatives.
- ADDING VALUE. We focus on adding value to our stakeholders and teh company as a group. It has priority over the optimization of individual, departmental or regional targets. “Adding value” has many facets: It can be improving effectiveness and efficiency and reducing costs. Or helping our colleagues to be successful either by sharing know-how and experience or by offering a helping hand. It can be providing product and service features or problem solutions, which our customers are willing to pay for. We all want to contribute to our company’s success.
13 May 2025;
from:
careers24.com