Description:
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility The job will involve extensive interaction with business users, senior management and IT personnel To lead client engagements, ensuring consistent service delivery Business development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Domain knowledge in specific vertical
Process Specific Skills:
Project management skills
Soft Skills (Minimum):
Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Self-starter – there are no rigid bound...Additional Info:
10 to 12 years
Salary: RR50000 to R65000
Job Reference #: 48506209
21 Jun 2022;
from:
gumtree.co.za