Description:
PURPOSE OF ROLE
Join our established EPC company's growing Services Division, developing and growing Lesedi’s essential technical, maintenance and supply services to our valued industrial clients. As Service Manager, you'll lead a team dedicated to maintaining excellent client relationships and delivering high-quality service solutions.
KEY PERFORMANCE AREAS
- Develop and grow Lesedi’s Industrial Service Offering to the market
- Manage a team of service technicians and support staff
- Create and implement service strategies to enhance client satisfaction and retention
- Oversee service delivery, ensuring quality, timeliness, and compliance with standards
- Develop and maintain strong relationships with existing clients
- Identify opportunities to expand service offerings at current client sites
- Collaborate with EPC project teams to ensure smooth transitions from project to service
- Analyse service performance data to drive continuous improvement
- Manage service contracts, budgets, and resource allocation
- Implement and maintain service management systems and procedures
QUALIFICATION
- Technical degree or diploma in engineering, business management, or related field preferred
- Knowledge of relevant industry standards and compliance
EXPERIENCE
- 5+ years of experience in service management within industrial, engineering, or technical environments
- Proven track record of leading service teams and ensuring client satisfaction
- Strong understanding of maintenance operations, supply chain management, and service delivery
- Experience with service management systems and KPI tracking
- Excellent communication and relationship management skills
COMPETENCIES
Knowledge:
- Deep understanding of service operations and maintenance methodologies
- Deep technical understanding of multi-disciplinary industrial projects
- Knowledge of contract management and service level agreements (SLAs)
- Understanding of safety protocols and compliance requirements in industrial settings
- Familiarity with relevant software systems (ERP, CMMS, service management platforms)
- Knowledge of cost estimation, budgeting, and financial management for service operations
- Understanding of industry-specific equipment, systems, and maintenance requirements
- Awareness of current trends and innovations in maintenance technologies and practices
Skills:
- Strategic planning and service development capabilities
- Financial analysis and budget management
- Team leadership and personnel development
- Problem-solving and root cause analysis
- Client relationship management and account growth
- Project management and resource allocation
- Proficiency with maintenance management software
- Performance analysis and reporting
- Negotiation and conflict resolution
- Written and verbal communication
- Time management and prioritization
Behaviours:
- Client-focused mindset with strong commitment to service excellence
- Results-oriented approach to achieving service and business objectives
- Collaborative leadership style that fosters teamwork and cooperation
- Adaptability and resilience when facing challenges or changing requirements
- Proactive problem-solving with initiative to anticipate and prevent issues
- Accountability for team performance and service quality
- Integrity and ethical conduct in all business dealings
- Continuous improvement mindset
- Emotional intelligence and interpersonal awareness
- Strategic thinking balanced with attention to detail
Should you not hear from us within 21 days of the closing of the advert, kindly regard your application to have been unsuccessful.
Requirements:
- Develop and grow Lesedi’s Industrial Service Offering to the market
- Manage a team of service technicians and support staff
- Create and implement service strategies to enhance client satisfaction and retention
- Oversee service delivery, ensuring quality, timeliness, and compliance with standards
- Develop and maintain strong relationships with existing clients
- Identify opportunities to expand service offerings at current client sites
- Collaborate with EPC project teams to ensure smooth transitions from project to service
- Analyse service performance data to drive continuous improvement
- Manage service contracts, budgets, and resource allocation
- Implement and maintain service management systems and procedures
- Technical degree or diploma in engineering, business management, or related field preferred
- Knowledge of relevant industry standards and compliance
- 5+ years of experience in service management within industrial, engineering, or technical environments
- Proven track record of leading service teams and ensuring client satisfaction
- Strong understanding of maintenance operations, supply chain management, and service delivery
- Experience with service management systems and KPI tracking
- Excellent communication and relationship management skills
- Deep understanding of service operations and maintenance methodologies
- Deep technical understanding of multi-disciplinary industrial projects
- Knowledge of contract management and service level agreements (SLAs)
- Understanding of safety protocols and compliance requirements in industrial settings
- Familiarity with relevant software systems (ERP, CMMS, service management platforms)
- Knowledge of cost estimation, budgeting, and financial management for service operations
- Understanding of industry-specific equipment, systems, and maintenance requirements
- Awareness of current trends and innovations in maintenance technologies and practices
- Strategic planning and service development capabilities
- Financial analysis and budget management
- Team leadership and personnel development
- Problem-solving and root cause analysis
- Client relationship management and account growth
- Project management and resource allocation
- Proficiency with maintenance management software
- Performance analysis and reporting
- Negotiation and conflict resolution
- Written and verbal communication
- Time management and prioritization
- Client-focused mindset with strong commitment to service excellence
- Results-oriented approach to achieving service and business objectives
- Collaborative leadership style that fosters teamwork and cooperation
- Adaptability and resilience when facing challenges or changing requirements
- Proactive problem-solving with initiative to anticipate and prevent issues
- Accountability for team performance and service quality
- Integrity and ethical conduct in all business dealings
- Continuous improvement mindset
- Emotional intelligence and interpersonal awareness
- Strategic thinking balanced with attention to detail
12 Mar 2025;
from:
careers24.com