Description:
KEY FOCUS AREASLodge or Hotel Management To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa. Meet with the General Manager and Hotel Manager as required and update on property operations. To maintain and ensure the good will of the brand at property level. To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists. To ensure the developed set of the brand and property standards are upheld and maintained. To ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends. To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed. To assist in achieving the best procurement agreements for the property and the brand To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion. Development and Staff Management To implement training and facilitate the use of the brands appointed internal and external trainers. To provide effective leadership through professional management and encouragement of all subordinates, including mediation. To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes. To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected. Community Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders. REQUIREMENTS - QUALIFICATIONS AND SKILLS Sound experience in senior Hospitality Front of House Management positions minimum 3 years. A Qualification in Hospitality Management. Sound knowledge of MS Office Suite. Sound experience and proven track record of having made targets. Sound product and market knowledge, including international trends. Sound knowledge of product and supply. Valid Code 08 drivers license and own reliable transport essential. MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COLLECTION Exc
11 Mar 2025;
from:
gumtree.co.za