Description:
Pepkor Lifestyle is currently recruiting for an experienced Courier Hub Manager to join the Cato Ridge Courier Team.
Job Summary:
The Courier Hub Manager is responsible for overseeing the daily operations of the Rosslyn courier hub, ensuring efficient parcel processing, timely dispatch, and high-quality service delivery. This role involves managing hub staff, optimizing logistical processes, maintaining compliance with company policies, and improving overall operational efficiency.
Key Responsibilities:
- Manage the daily operations of the courier hub, including parcel sorting, dispatch, and delivery coordination.
- Supervise and lead a team of hub staff, including drivers, sorters, and administrative personnel.
- Monitor hub performance, track key performance indicators (KPIs), and implement improvements where necessary.
- Ensure all shipments are processed accurately and delivered on time to meet service level agreements (SLAs).
- Maintain a safe and organized work environment, ensuring compliance with health and safety regulations.
- Coordinate with logistics teams, couriers, and external partners to optimize transportation and distribution routes.
- Handle customer inquiries and complaints promptly, ensuring excellent service levels.
- Oversee inventory control and hub supplies to ensure uninterrupted operations.
- Prepare operational reports and provide insights to senior management.
- Implement cost-saving initiatives and improve overall hub efficiency.
Requirements:
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- Proven experience of 4+ years in logistics, courier services, or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in logistics software and tracking systems.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of local and regional transportation networks.
Preferred Qualifications:
- Experience working with e-commerce logistics or express delivery services.
- Understanding of fleet management and route optimization.
Requirements:
Pepkor Lifestyle is currently recruiting for an experienced Courier Hub Manager to join the Cato Ridge Courier Team.
Job Summary:
The Courier Hub Manager is responsible for overseeing the daily operations of the Rosslyn courier hub, ensuring efficient parcel processing, timely dispatch, and high-quality service delivery. This role involves managing hub staff, optimizing logistical processes, maintaining compliance with company policies, and improving overall operational efficiency.
Key Responsibilities:
- Manage the daily operations of the courier hub, including parcel sorting, dispatch, and delivery coordination.
- Supervise and lead a team of hub staff, including drivers, sorters, and administrative personnel.
- Monitor hub performance, track key performance indicators (KPIs), and implement improvements where necessary.
- Ensure all shipments are processed accurately and delivered on time to meet service level agreements (SLAs).
- Maintain a safe and organized work environment, ensuring compliance with health and safety regulations.
- Coordinate with logistics teams, couriers, and external partners to optimize transportation and distribution routes.
- Handle customer inquiries and complaints promptly, ensuring excellent service levels.
- Oversee inventory control and hub supplies to ensure uninterrupted operations.
- Prepare operational reports and provide insights to senior management.
- Implement cost-saving initiatives and improve overall hub efficiency.
Requirements:
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- Proven experience of 4+ years in logistics, courier services, or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in logistics software and tracking systems.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of local and regional transportation networks.
Preferred Qualifications:
- Experience working with e-commerce logistics or express delivery services.
- Understanding of fleet management and route optimization.
- Manage the daily operations of the courier hub, including parcel sorting, dispatch, and delivery coordination.
- Supervise and lead a team of hub staff, including drivers, sorters, and administrative personnel.
- Monitor hub performance, track key performance indicators (KPIs), and implement improvements where necessary.
- Ensure all shipments are processed accurately and delivered on time to meet service level agreements (SLAs).
- Maintain a safe and organized work environment, ensuring compliance with health and safety regulations.
- Coordinate with logistics teams, couriers, and external partners to optimize transportation and distribution routes.
- Handle customer inquiries and complaints promptly, ensuring excellent service levels.
- Oversee inventory control and hub supplies to ensure uninterrupted operations.
- Prepare operational reports and provide insights to senior management.
- Implement cost-saving initiatives and improve overall hub efficiency.
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- Proven experience of 4+ years in logistics, courier services, or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in logistics software and tracking systems.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of local and regional transportation networks.
- Experience working with e-commerce logistics or express delivery services.
- Understanding of fleet management and route optimization.
11 Mar 2025;
from:
careers24.com