Description:
SKILLS REQUIREMENTSEducation
- Bachelors degree in Information Technology or equivalent
- Management qualification (NQF6 or equivalent)
- Service management specialist certification (IT services) (ITIL Expert preferred)
Knowledge and Skills
- Technical understanding of hardware and software solutions.
- Communication skills.
- Customer service skills.
- Management skills
- Reporting design
- SLA development
- Collaborative coordination
- Conflict management
- Dispute resolution
- Contract negotiation
- 3rd party management
- Process knowledge
- South African Market knowledge
- IT service management experience
- Research & planning skills.
- Written communication and reading skills.
EXPERIENCE
- Minimum 10 years experience in Document Solutions Industry
- Minimum 5 years management experience
- In depth knowledge of print management market and imaging technologies.
- Knowledge of competitor offerings and market leading technologies in OA.
- Process development and organisational alignment
- Managed Print Software and ECM operations management
10 Mar 2025;
from:
gumtree.co.za