Description:
Hire Resolve's client, is seeking a highly motivated and experienced Digital Transformation Engineer to join their team in Cape Town. The ideal candidate will be responsible for configuring, customizing, scripting, and integrating systems such as CRM, reporting, and customer service platforms.
𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
- Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
- Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
- Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
- Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
- Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
- Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
- Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
- Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
- Degree, diploma, or equivalent work experience in a relevant field.
- 3-5 years in IT/digital transformation; experience with CRM systems, customer support platforms, or reporting tools preferred.
- Strong understanding of IT environments and cloud-based systems.
- Experience with CRM platforms (e.g., Zoho, Salesforce) and system customization/integration.
- Proficiency in scripting languages (Python, JavaScript) for automation.
- Experience with API integration for platform and data linking.
- Knowledge of software engineering principles (advantageous).
- Experience in digital transformation, including process analysis, requirement gathering, and stakeholder engagement.
- Understanding of system integration best practices and workflow optimization.
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com or visit our website: www.hireresolve.co.za
You can also connect with myself, Arista Palin - arista.palin@hireresolve.us
Requirements:
- Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
- Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
- Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
- Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
- Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
- Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
- Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
- Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.
- Degree, diploma, or equivalent work experience in a relevant field.
- 3-5 years in IT/digital transformation; experience with CRM systems, customer support platforms, or reporting tools preferred.
- Strong understanding of IT environments and cloud-based systems.
- Experience with CRM platforms (e.g., Zoho, Salesforce) and system customization/integration.
- Proficiency in scripting languages (Python, JavaScript) for automation.
- Experience with API integration for platform and data linking.
- Knowledge of software engineering principles (advantageous).
- Experience in digital transformation, including process analysis, requirement gathering, and stakeholder engagement.
- Understanding of system integration best practices and workflow optimization.
10 Mar 2025;
from:
careers24.com