Description:
RedCat Recruitment is seeking a suitably qualified and experienced FIELD SERVICE TECHNICIAN (AV) for a large concern, position based in Cape Town, Western Cape.
JOB DESCRIPTION
Grade 12.
Relevant qualification/s.
Valid Code 08 drivers license / own reliable vehicle.
Competent computer literacy (MS Office, Email / Internet). Crestron / DSP and Extron programming ESSENTIAL!
+3yrs experience working in field service experience in AV/VC systems, covering installations and troubleshooting. Audio experience, basic DSP programming, is ADVANTAGEOUS!
Basic room control experience.
Experience with video routing and switching.
Familiarity with video conferencing endpoints.
Respond promptly to client service calls and address issues efficiently.
Install, configure, and troubleshoot AV/VC systems onsite.
Conduct regular maintenance and updates to uphold system reliability.
Diagnose and resolve technical issues effectively.
Offer remote support and telephonic assistance.
Provide comprehensive training to clients on system operation.
Manage inventory of necessary parts and equipment for field tasks.
Document service activities accurately.
Collaborate with the technical team to share insights and propose improvements.
Adhere to client Service Level Agreements (SLAs) for response and resolution times.
Conduct advanced fault-finding and ensure adherence to wiring and termination standards.
Configure video conferencing and audio-visual equipment.
Prepare thoroughly for site visits and liaise with suppliers and senior staff as needed.
Perform installations during non-field service periods.
Conduct site surveys and assessments to gather data for installations and upgrades.
Willingness to travel to client sites.
Salary package offered: - To be discussed
PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
IMPORTANT
PLEASE APPLY FOR THIS POSITION VIA OUR WEBSITE (WWW.REDCATRECRUITMENT.CO.ZA)