Description:
Property Administration Supervisor
We are looking for an experienced Property Administrator who will be responsible for supervising and planning the billing and collections operations.
The successful candidate will be key in establishing and maintaining effective and cooperative working relationships with customers, facility managers and property operation teams.
In addition to maintaining oversight on clerical team, the prospective candidate will also be responsible for their own portfolio of buildings, which will encompass the full administrative function from lease onboarding to accountants payable and cash book reconciliation.
This position is highly visible and requires a strong leader with the ability to prioritize, plan, and supervise the clerical team.
RESPONSIBILITIES
Oversee and streamline billing processes. Ensure Month-end closing of the billing group functions. Maintain and implement quality assurance for all processes. Respond and mitigate billing escalations. Upload tenant charges into MDA and reconcile to the accounting system. Assist with ensuring invoices are delivered to customers accurately and in a timely manner. Ensure invoices are uploaded to third party bill systems on time and accurately. Observe and adhere to established processes, procedures, policies, and guidelines. Team building and training. Assist with AR related special projects as necessary. Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor. Review monthly delinquency notifications to operations team. Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due. Provide excellent & considerate customer service to external and internal customers Meet defined department goals and collection metrics. Provide weekly/monthly detailed collection status to management. Property administration for own portfolio:Leasing administration, billing and receipts/refunds Tenant collections Tenant relations Accounts payable/receivable (debtors and creditors) and cash book reconciliations
REQUIREMENTS
Grade 12 Relevant diploma in property management field advantageous 2-3 years in a similar role Property industry and utilities experience essential Minimum junior level management experience Intermediate Excel skills Experience in customer service SAGE/MDA experience advantageousSKILLS
Ability to work as part of a team Friendly, helpful, and service orientated Excellent communication skills, written and verbal Client management skills Planning, org