Description:
MINIMUM REQUIREMENTS
Appropriate Business Administration qualification plus a minimum of 3 years working experience as a Service/Maintenance Manager working specifically on Industrial Equipment Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageousDUTIES
Recruit, manage, mentor and develop the Service team Ensure effective communication of relevant information between departments Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes Maintain an orderly workflow according to priorities Delegate and direct service tasks; monitor the progress of all current and pending projects Taking ownership of issues and following problems through to resolution/customer satisfaction Develop service procedures, policies and standards Monitor dispatch of products/delivery against targets and take timeous corrective action Liaise with customers as required and ensure effective customer feedback Keep accurate records and document customer service actions and discussions Keep ahead of industrys developments and apply best practices to areas of improvement Implement and maintain company health and safety and quality standards Achieve departmental budget requirements and national service KPIs (monthly/quarterly/annually)
17 Feb 2025;
from:
gumtree.co.za