Description:
Our client is a global powerhouse in IT services and technology, headquartered in the UK with 25+ years of industry expertise. With a relentless focus on experience-led IT services, they challenge conventional thinking to drive end-user satisfaction and innovation. Operating across the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver cutting-edge managed services, cloud solutions, and Microsoft-centric business software to over 300 ambitious mid-market organizations.
They’re seeking a Managing Tech Lead—a strategic thinker and hands-on leader—to drive technical excellence, infrastructure strategy, and IT service innovation for a prestigious London-based client.
Your Role: Architect, Lead, Elevate
As a Managing Tech Lead, you'll spearhead the technical vision, optimize enterprise IT environments, and ensure seamless infrastructure performance. Leading a team of L2 and L3 Engineers, you’ll be the go-to escalation point for complex challenges, collaborating with senior stakeholders, architects, and vendors to modernize IT operations.
What You’ll Do:
Technical Strategy & Architecture
Define and implement a future-proof IT infrastructure strategy—scalability, security, and high availability are key. Oversee and optimize Windows, Linux, VMware, Citrix, Entra AD, M365, and Exchange environments. Architect networking solutions (Cisco, Meraki, VPNs, Palo Alto), storage (SANs, iSCSI), and cloud platforms. Lead cloud migration, automation, and DevOps initiatives to enhance efficiency and reduce operational overhead. Ensure robust disaster recovery, backup, and business continuity using Veeam, iLand, and replication solutions. Deploy enterprise IT monitoring tools (PRTG) for predictive maintenance and performance visibility.Leadership & Team Management
Mentor, develop, and inspire a team of L2 and L3 Engineers to achieve technical excellence. Oversee workload distribution, operational efficiency, and SLA-driven performance. Foster collaboration between IT, security, DevOps, and business units to drivecohesive solutions. Act as the final escalation point for critical technical issues, delivering expert guidance
Service Management & Process Optimization
Own and enhance end-to-end IT service management (ITSM) processes using ServiceNow. Drive compliance with ITIL frameworks and industry best practices. Develop and enforce IT policies, procedures, and change management strategies to ensure smooth operations. Utilize ServiceNow analytics to generate performance insights and optimize IT workflows.Security, Compliance & Risk Management
Implement and maintain enterprise security policies, access controls, and compliance framework