Description:
Job Description
About Our Client Our client is a travel company that offers a variety of services, including ski holidays, international sporting event packages, school travel, and leisure holidays.
Job Description
The Sports Specialist will be responsible for designing, quoting, and booking various inbound and outbound journeys for the Sport and Events division within both B2B and B2C markets. The role requires a strong focus on the Sports and Events environment, proactive product development, and ensuring offerings are updated, cost-effective, and aligned with client demands. The ideal candidate will exceed customer expectations, meet operational deadlines, and achieve set sales targets.
Key Responsibilities
Skills and Operational Experience
Assess client/agent needs, including special interests, requirements, and budget considerations.
Provide accurate quotations for all requested services within the required turnaround time using Tourplan and manual processes.
Handle reservations for all requested client/agent services.
Respond to and confirm written client requests.
Manage all aspects of flight bookings with airlines.
Oversee documentation management, including:
Itinerary planning and layout
Compilation of travel packs for clients
Voucher and rooming list preparation
Filing and record-keeping
Handle and escalate client complaints as needed.
Manage MOD phone and address queries when required.
Client Care
Maintain contact with clients throughout their travel period.
Address client complaints and emergencies effectively.
Maintain strong relationships with the travel trade.
Administration
Follow and enforce all divisional procedures and policies.
Submit timely reports and adhere to deadlines.
Maintain confidentiality regarding company intellectual capital.
Ensure all costings are accurate, competitive, and offer the best value.
Financial Reporting
Analyze and explain financial variances.
Manage margins effectively.
Reconcile booking files accu