Description:
Responsibilities:- Review, analyse and maintain CRM data accuracy and integrity
- Identify and resolve data inconsistencies, generating reports on service trends and KPIs
- Develop and implement strategies to improve CRM workflows and align with departmental goals
- Monitor warranty claims and service orders to ensure compliance with company policies
- Support inventory management, ensuring consistent quality and customer satisfaction
- Address escalated customer complaints and implement preventative measures
- Guide the daily team activities to meet quality and process standards
- Mentor team members, providing technical support and fostering collaboration
- Encourage professional development and maintain team motivation
- Serve as the point of contact for escalated issues from service centres and customers
- Strengthen relationships with service centres, retailers and customers
- Assist the Parts and Service Manager with service network monitoring and expansion
- Analyse market trends, recommend process improvements and identify sales opportunities for spare parts and services
Requirements:
- Bachelors Degree in a related technical field
02 Mar 2025;
from:
gumtree.co.za