Description:
One of our clients based in Green Point, an innovative, contemporary, and dynamic Real Estate Brokerage is looking for a Outbound/Inbound Call Centre Manager.
Requirements:
-Minimum of 2-5+ years of experience in a call centre management role.
-Proven track record of successfully managing outbound and inbound call centre teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call centre software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call centre systems and tools.
-Own Laptop & Transport
Plus points:
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
Key Responsibilities:
-Oversee the day-to-day operations of the outbound and inbound call centres.
-Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
-Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
-Monitor call centre metrics and prepare regular performance reports for senior management.
-Handle escalated customer issues and provide effective resolutions.
-Collaborate with other departments to ensure a seamless customer experience.
-Implement and maintain call centre technology and software to optimise operations.
-Ensure compliance with company policies, industry regulations, and quality standards.
-Conduct regular team meetings and performance reviews.
- Recruit and train call centre staff
Requirements:
One of our clients based in Green Point, an innovative, contemporary, and dynamic Real Estate Brokerage is looking for a Outbound/Inbound Call Centre Manager.
Requirements:
-Minimum of 2-5+ years of experience in a call centre management role.
-Proven track record of successfully managing outbound and inbound call centre teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call centre software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call centre systems and tools.
-Own Laptop & Transport
Plus points:
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
Key Responsibilities:
-Oversee the day-to-day operations of the outbound and inbound call centres.
-Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
-Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
-Monitor call centre metrics and prepare regular performance reports for senior management.
-Handle escalated customer issues and provide effective resolutions.
-Collaborate with other departments to ensure a seamless customer experience.
-Implement and maintain call centre technology and software to optimise operations.
-Ensure compliance with company policies, industry regulations, and quality standards.
-Conduct regular team meetings and performance reviews.
- Recruit and train call centre staff
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
Minimum of 2-5+ years of experience in a call centre management role.
-Proven track record of successfully managing outbound and inbound call centre teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call centre software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call centre systems and tools.
-Own Laptop & Transport
Plus points:
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience
Minimum of 2-5+ years of experience in a call centre management role.
-Proven track record of successfully managing outbound and inbound call centre teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call centre software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call centre systems and tools.
-Own Laptop & Transport
Plus points:
- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience