Description:
Position Overview
We are seeking a detail-oriented Debtors Clerk to manage the accounts for our luxury business across wholesale, online, and e-commerce platforms. This individual will take ownership of the debtors book and be accountable for aging, reconciliations, allocation of payments, and follow-ups on outstanding amounts. The role also includes responsibilities such as creating credit notes, verifying returns, and ensuring accurate payment allocation. A meticulous individual with a proactive approach to managing accounts and ensuring timely collections is essential, especially in a high-growth, multi-channel environment.
Key Responsibilities
Debtors Book Management
Take full ownership of the debtors book, ensuring accurate and up-to-date records across wholesale, online, and e-commerce platforms. Manage the aging of accounts and prepare detailed reports for the Finance Manager. Monitor and manage overdue accounts, ensuring prompt follow-up on outstanding amounts.Reconciliations & Allocations
Perform reconciliations of customer accounts, ensuring accuracy and completeness. Allocate payments promptly and accurately across multiple banking platforms. Investigate and resolve discrepancies or queries related to payments or account balances.Credit Notes & Returns
Process and create credit notes for online and e-commerce platform customers. Verify returns and ensure they are accurately reflected in customer accounts. Manage end-to-end credit note processes to maintain account integrity.
Customer Relationships
Build and maintain strong relationships with customers across wholesale, online, and e-commerce channels. Proactively address payment delays and negotiate resolutions to ensure timely collections.Collaboration & Reporting
Work closely with the Finance Manager and broader finance team to align on priorities and address risks. Prepare regular reports on debtors’ performance, highlighting key metrics and areas for improvement. Support audits and provide necessary documentation related to the debtors’ ledger.Compliance & Process Improvement
Ensure compliance with company policies and procedures, as well as relevant financial regulations. Identify opportunities for process improvements within the debtors’ function and implement efficiencies.Qualifications & Requirements
Required education & Certifications:
Diploma, higher certificate in Finance/Business/AccountingRequired experience:
Minimum of 5 years in a debtors/accounts receivable role, ideally within a retail business with both wholesale and B2C customers