Description:
Are you a problem-solver with a passion for customer service? We’re looking for a Helpdesk Agent to provide technical support and assist customers with troubleshooting software issues. Responsibilities:Offer technical support via phone, email, and chat.Diagnose and resolve software, hardware, and network issues.Guide customers through solutions and educate them on product features.Escalate complex issues and follow up to ensure resolution. Requirements:- 2–5 years of experience in a helpdesk environment (software troubleshooting).
- Strong communication skills (verbal & written).
- Excellent problem-solving and attention to detail.
- Experience in customer service or tech support is preferred.
- Familiarity with helpdesk software and remote troubleshooting tools is a plus.
- Ability to work independently and within a team.
Requirements:
Requirements:- 2–5 years of experience in a helpdesk environment (software troubleshooting).
- Strong communication skills (verbal & written).
- Excellent problem-solving and attention to detail.
- Experience in customer service or tech support is preferred.
- Familiarity with helpdesk software and remote troubleshooting tools is a plus.
- Ability to work independently and within a team.
- 2–5 years of experience in a helpdesk environment (software troubleshooting).
- Strong communication skills (verbal & written).
- Excellent problem-solving and attention to detail.
- Experience in customer service or tech support is preferred.
- Familiarity with helpdesk software and remote troubleshooting tools is a plus.
- Ability to work independently and within a team.
05 Mar 2025;
from:
careers24.com