Front Office Manager

Description:

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team.

Responsibilities:

• Able to carry out and complete all duties
• Responsible of a guest relations officer, night auditor and duty manager
• Ensure that all guests needs and complaints are responded to quickly and efficiently
• Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
• Keep in constant communication with relevant departments
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff
• Ability to handle all disciplinary actions
• Ensure monthly meetings are held
• Conduct regular petty cash checks/end of month reconciliations
• Ensure that all current SOPs are being followed and amended if needed.

Requirements:

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team.

Responsibilities:

• Able to carry out and complete all duties
• Responsible of a guest relations officer, night auditor and duty manager
• Ensure that all guests needs and complaints are responded to quickly and efficiently
• Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
• Keep in constant communication with relevant departments
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff
• Ability to handle all disciplinary actions
• Ensure monthly meetings are held
• Conduct regular petty cash checks/end of month reconciliations
• Ensure that all current SOPs are being followed and amended if needed.

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team.

Responsibilities:

• Able to carry out and complete all duties
• Responsible of a guest relations officer, night auditor and duty manager
• Ensure that all guests needs and complaints are responded to quickly and efficiently
• Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
• Keep in constant communication with relevant departments
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff
• Ability to handle all disciplinary actions
• Ensure monthly meetings are held
• Conduct regular petty cash checks/end of month reconciliations
• Ensure that all current SOPs are being followed and amended if needed.

• Able to carry out and complete all duties
• Responsible of a guest relations officer, night auditor and duty manager
• Ensure that all guests needs and complaints are responded to quickly and efficiently
• Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
• Keep in constant communication with relevant departments
• Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
• Maintain appropriate standards of conduct, uniform, language and grooming of all staff
• Ability to handle all disciplinary actions
• Ensure monthly meetings are held
• Conduct regular petty cash checks/end of month reconciliations
• Ensure that all current SOPs are being followed and amended if needed.

• Hotel Management: 4 to 5 years
• Guest Satisfaction: 4 to 5 years
• Site Inspections: 4 to 5 years

Requirements:

• Hospitality qualification (diploma/degree)

• Preferably 4 - 5 years management experience

• Preferably worked in a 5* environment