Description:
Workshop Operations & Team Leader Industrial Machinery Jet Park
A supplier of industrial machinery requires an experienced Workshop Operations and Team Leader in the aftermarket division
Job purpose:
- Manage, motivate and develop the service team members in order to maximize customer satisfaction and operational efficiency Handle all customer service and repair requests, ensure quick turnaround of quotations.
- Oversee the planning and scheduling of all service interventions and ensure that all parts are available before confirming dates with customers
- Actively monitor, manage and minimize work in progress (WIP)
- Promote forward planning and ensure that all field service technicians are fully utilized.
- Ensure that all service orders are completed within the agreed time frame.
- Ensure regular updates to internal and external customers.
- Confirm visit dates and inform customers of any possible delays.
- Ensure that all customer contact information and machine location information is updated and maintained in CCS, to ensure installed base information of a high data quality.
- Take an active role in suggesting continuous improvements to workflow, work processes and procedures.
- Ensure that the CCS system is always kept up to date, all service activities (in warranty, out of warranty and chargeable) including courtesy visits are registered.
- Ensure follow up with technicians on daily progress and ensure that any problems are reported to the Managing Director.
- Follow up with customers after each intervention, escalate customer concerns to the relevant internal people.
- Identify staff training requirements and co-ordinate training activities for all service staff.
Minimum requirements:
Matric + Relevant trade qualification or similar by experience Proven Supervisory skills Experience in Production- and/or Service scheduling in a similar industry. A working knowledge of MS Office programs, including Excel and MS Word. Be familiar with a fast-paced customer focused environment. To ensure an efficient and profitable service process is in place to meet customer service expectations. Must be able to manage multiple priorities with flexibility, a positive attitude and strong commitment to customer satisfaction. After hours on-call responsibility may be required from time to time. Salary offer: R55K TCTC
17 Feb 2025;
from:
gumtree.co.za