Description:
Position: Senior Technical Customer Engineer - Server Focused - Information Technology SectorLocation: Sandton Gauteng
Role Summary:
The technical engineer's responsibilities include, but are not limited to, assisting engineers with various tasks like design, construction, equipment installation, system configuration, maintenance, developing preventative maintenance plans, and providing customer support. The ability to also troubleshoot systems, identify problems and write up reports.
Minimum Qualification Criteria:
Grade 12 Certificate CompTIA A+ and N+ CCNA/CCNP MCITP/MCSE on Windows Server 2012+ Microsoft 365 Administration (Advantageous) Microsoft Azure Certification (Advantageous) Vendor Certifications (HPE, DELL, LENOVO, IBM, etc) Knowledge and Experience Required:
3-6 years minimal IT experience 2 years minimal experience in an enterprise server environment with administration and problem resolution of Windows Server 2 years minimum experience in virtualized workloads (VMWare / Hyper-V) Extensive knowledge of Desktops, Laptops, printers, Network Copiers Extensive knowledge of Microsoft 365 Suite (Licensing, Products, Services) Extensive Knowledge of Windows 10 & 11 Operating Systems Knowledge of Redundancy Strategies (RAID, HA, Failover, MPIO) Knowledge of Hyper Visors (VMWARE, Hyper-V, Azure) Knowledge of Windows Server 2012+ Operating Systems Knowledge of Active Directory, DNS, DHCP, RDS Roles and including functions within the roles Knowledge of Installation and Configuration of Exchange / SQL Server Knowledge of Basic Scripting Tasks for Large Scale Deployments Knowledge of LAN / WAN Solutions Knowledge of Networking (VLAN, Routing, Switching) Knowledge of ITIL processes and experience adhering to them in a production environment Knowledge of Remote Monitoring Systems (Advantageous) Knowledge of SAN Storage Management (Advantageous) Knowledge of Public Services (DNS, Public IPs, Subnetting) (Advantageous) Knowledge of Firewall Management (ACL, Zones, NAT) (Advantageous) Knowledge of Installation and Maintenance of Proxy Servers Roles and Responsibilities:
1st Line Support:
Deliver support via email, phone, or remote assistance when required. Diagnose and resolve hardware and software issues on desktops, laptops, printers, scanners, and other peripherals. Apply basic network principles to troubleshoot connectivity problems. Utilize Active Directory for resolving issues related to GPOs, logon scripts, and user management. Install, configure, and maintain Wind
04 Mar 2025;
from:
gumtree.co.za