Field Service Sales Technician

Description:

Reporting to: Service Manager / Sales Manager
Department: Service Sales Team
Synopsis of the Job:
Field service and sales representative on vacuum pumps and blowers at the customer site.
The candidate will also be expected to help grow the the company's business while in contact with customers by providing excellent technical solutions and looking for opportunities to increase sales.
Job Description:

Must proficiently communicate with customers, verbally and via email daily
Candidate must be able to liaise with customers in a professional and courteous manner.
Calling on existing and new customers and maintaining relationships and growing the business with these customers
Identifying new prospects and cold calling on potential customers.
Setting and chasing ambitious sales targets and generate new pump sales.
Grow field service. This will include procuring active service contracts.
Tracking previous services completed and getting customers to service again with us.
Generate service repair sales for the company's workshops.
Generate new pump sales: spares, pumps and systems
On-site problem solving
Install and repair vacuum pumps and systems on site.
May be required to travel in Africa. Must have a passport
Develop and implement strategies with the sales team.
Complete the required reports on time (weekly and monthly).
Develop relationships with the key role players– i.e., Technicians, Engineers, Maintenance Managers, Consultants, Contractors, Distributors and End users.
Give accurate and constant feedback to management
On site customer support with technical problems

Requirements:

Qualifications/Experience:
Preference to technical qualifications: Electrical or Millwright trade.
3 to 5 years’ field service experience of selling & repairs or other industrial equipment selling to industrial markets i.e. Food, plastics, woodworking, medical, automotive
May be required to travel in Africa. Must have a passport
Skill Requirements:

First Language Afrikaans is preferable as many of the customers prefer to communicate in Afrikaans.
Good technical skills and hands on.
Good communication skills, verbally and written
Professional
Team Player
Deadline driven
Accepts change
Can multitask successfully
Energetic and Motivated
Good reporting writing skills
Can work under pressure
Confident and have reasoning skills.
Self- starter, proactive individual
Results orientated and sales focused
Independent and able to stay focused on objectives and targets without intervention

The candidate must be passionate, enthusiastic and customer focused. They must be self-disciplined, results orientated, a team player and able to work under pressure. Above all a professional approach is required and candidate must be proficient in seeing new customers to develop service work. Candidate needs to be a self-learner becoming the vacuum technical expert in the South African region