Customer Service Agent

Description:

We are looking for a motivated and enthusiastic Customer Service Agent to join our team. In this role, you will be responsible for providing exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring they have a positive experience with our company. As a key part of our customer service team, you will contribute to creating long-lasting relationships with our clients.

Key Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Assist customers with product or service-related questions, troubleshoot issues, and provide clear solutions.
• Process orders, returns, and exchanges according to company policies.
• Maintain detailed and accurate customer records in the system.
• Work closely with other teams to ensure customer issues are resolved.
• Identify opportunities to improve customer satisfaction and streamline processes.
• Follow up with customers to ensure issues are fully resolved and their experience meets our standards.

Requirements:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Assist customers with product or service-related questions, troubleshoot issues, and provide clear solutions.
• Process orders, returns, and exchanges according to company policies.
• Maintain detailed and accurate customer records in the system.
• Work closely with other teams to ensure customer issues are resolved.
• Identify opportunities to improve customer satisfaction and streamline processes.
• Follow up with customers to ensure issues are fully resolved and their experience meets our standards.

• Negotiation Skills
• Communication Skills
• People Skill

• High school diploma or equivalent.
• Previous experience in customer service or a related field is a plus.
• Strong communication skills.
• Ability to handle difficult situations with a calm and positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and experience with CRM software is a plus.
• Flexible and adaptable to change in a fast-paced environment.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is a plus.
• Strong communication skills.
• Ability to handle difficult situations with a calm and positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and experience with CRM software is a plus.
• Flexible and adaptable to change in a fast-paced environment.