Senior IT and Security Support Technician

Description:

Hire Resolve's client is seeking a Senior IT and Security Support Technician that will play a crucial role in ensuring the smooth operation and security of their clients' and their own IT infrastructure. This position requires a highly skilled and experienced individual who can provide advanced technical support, implement security best practices, and contribute to the continuous improvement of our IT services. The ideal candidate will be a proactive problem-solver with a strong understanding of various IT systems and security protocols.

Responsibilities:

• Advanced IT Support:
  • Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
  • Troubleshoot and resolve complex hardware and software issues efficiently.
  • Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
  • Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
  • Assist with Veeam implementations and servicing.
• Network and Infrastructure Management:
  • Implement and maintain networking solutions, ensuring optimal performance and security.
  • Manage and support server infrastructure, including physical and virtual servers.
  • Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
  • Manage and support hosted 3CX solutions.
  • Manage website and domain hosting.
  • Support and maintain the "VADER Cloud" and "VADER Network" services.
• Security Management:
  • Implement and enforce security policies and procedures to protect IT assets.
  • Conduct regular security assessments and vulnerability scans.
  • Respond to and mitigate security incidents.
  • Stay up-to-date with the latest security threats and best practices.
• System Administration:
  • Perform system administration tasks, including user management, system updates, and backups.
  • Monitor system performance and identify areas for improvement.
  • Document IT processes and procedures.
• Client Communication and Support:
  • Provide excellent customer service and technical support to clients.
  • Communicate effectively with clients to understand their needs and provide appropriate solutions.
  • Provide IT advisory and management services to clients.
• Project Participation:
  • Participate in IT projects, including implementations and upgrades.
  • Assist in the development of specialised software and IT solutions.

Qualifications and Skills:

• Proven experience as a Senior IT Support Technician or similar role.
• Strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Experience with network infrastructure management and security.
• Familiarity with cloud solutions, including Microsoft 365 and Azure.
• Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+) are a plus.
• Experience with 3CX phone systems is a plus.

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days

Requirements:

• Advanced IT Support:
  • Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
  • Troubleshoot and resolve complex hardware and software issues efficiently.
  • Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
  • Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
  • Assist with Veeam implementations and servicing.
• Network and Infrastructure Management:
  • Implement and maintain networking solutions, ensuring optimal performance and security.
  • Manage and support server infrastructure, including physical and virtual servers.
  • Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
  • Manage and support hosted 3CX solutions.
  • Manage website and domain hosting.
  • Support and maintain the "VADER Cloud" and "VADER Network" services.
• Security Management:
  • Implement and enforce security policies and procedures to protect IT assets.
  • Conduct regular security assessments and vulnerability scans.
  • Respond to and mitigate security incidents.
  • Stay up-to-date with the latest security threats and best practices.
• System Administration:
  • Perform system administration tasks, including user management, system updates, and backups.
  • Monitor system performance and identify areas for improvement.
  • Document IT processes and procedures.
• Client Communication and Support:
  • Provide excellent customer service and technical support to clients.
  • Communicate effectively with clients to understand their needs and provide appropriate solutions.
  • Provide IT advisory and management services to clients.
• Project Participation:
  • Participate in IT projects, including implementations and upgrades.
  • Assist in the development of specialised software and IT solutions.

• Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
• Troubleshoot and resolve complex hardware and software issues efficiently.
• Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
• Assist with Veeam implementations and servicing.

• Implement and maintain networking solutions, ensuring optimal performance and security.
• Manage and support server infrastructure, including physical and virtual servers.
• Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
• Manage and support hosted 3CX solutions.
• Manage website and domain hosting.
• Support and maintain the "VADER Cloud" and "VADER Network" services.

• Implement and enforce security policies and procedures to protect IT assets.
• Conduct regular security assessments and vulnerability scans.
• Respond to and mitigate security incidents.
• Stay up-to-date with the latest security threats and best practices.

• Perform system administration tasks, including user management, system updates, and backups.
• Monitor system performance and identify areas for improvement.
• Document IT processes and procedures.

• Provide excellent customer service and technical support to clients.
• Communicate effectively with clients to understand their needs and provide appropriate solutions.
• Provide IT advisory and management services to clients.

• Participate in IT projects, including implementations and upgrades.
• Assist in the development of specialised software and IT solutions.

• Proven experience as a Senior IT Support Technician or similar role.
• Strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Experience with network infrastructure management and security.
• Familiarity with cloud solutions, including Microsoft 365 and Azure.
• Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+) are a plus.
• Experience with 3CX phone systems is a plus.

• Competitive salary based on experience.