Description:
A well established company based in Edenvale is seeking a Customer Service Clerk.
Duties:
• Telephone orders documented onto Order Form
• Check all fax, internet and E Mail orders and print
• Capture all orders accurately and ensure that the prices are as per the approved pricelist for that customer
• Check Stock Levels regularly and note on the CS Board what is out of stock
• Prepare the Orderwise Late Report
• Handle customer enquiries and customer queries
• Review orders by comparing to original order and print invoices (where you have not captured the order)
• Filing of all completed invoices and quotations.
• Capture all backorders when received
• Communicate ETA for backorders to be dispatched to customers and keep customers up-to-date
• Prepare a weekly Backorder report
• Review backorders daily to be released
• Submit Bill & Sends to Jhb before 3pm each day
• Record Bill & Sends in the Bill & Sends register
• Review the Bill & Sends Register on a daily basis
• Action all Jhb Bill & Sends once received from Jhb
• Complete all requested quotations and send to customer within 48 hours
• Record all quotations in the quotations register
• Follow up monthly on all outstanding quotations
• Prepare and submit Pro Forma Invoices to COD and Export customers
• Follow-up with Finance for when payment has cleared for COD customers
• Complete all requested quotations and send to customer within 48 hours
• Record all quotations in the quotations register
• Follow up monthly on all outstanding quotations
• Prepare and submit Pro Forma Invoices to COD and Export customers
• Follow-up with Finance for when payment has cleared for COD customers
• Prepare the daily invoice register and reconcile to the daily courier manifest
• Obtain approval for goods to be returned and provide instruction to the couriers for the goods to be collected. Notify the Receiving team of the return.
• Review the weekly Goods Returned log and ensure that items are cleared out within 2 weeks.
• Prepare customer complaint forms and credit request forms in terms of the Complaints policy.
• Provide feedback
• Answer all incoming calls professionally and direct them to the correct recipient
• Take messages and ensure that the calls are followed up on
• Manage the stationery requirements of the Customer Services team
• Maintain the health and safety principles of the organization
• Manage stock of hairnets & dustcoats
• Ensure that all Visitors sign in and are subject to a Health & Safety induction
• Report all Health & Safety incidents timeously;
• Maintain a record of all staff on the premises at any given time
Requirements:
- Matric (Grade 12)
- Mimimum of 5 years experience
- Relevant degree would be an advantage
- Excellent telephone technique and good attention to detail.
- Excellent written & oral communication and interpersonal skills
- Organizational skills with the ability to perform multiple tasks simultaneously
- MS Office (Outlook,Excel)
Requirements:
- Matric (Grade 12)
- Mimimum of 5 years experience
- Relevant degree would be an advantage
- Excellent telephone technique and good attention to detail.
- Excellent written & oral communication and interpersonal skills
- Organizational skills with the ability to perform multiple tasks simultaneously
Computer Literacy:
- MS Office (Outlook,Excel)