Description:
Veterinary Office Manager
Centurion
Minimum Requirements:
3-4 years minimum years of working experience on MS Office Suite (all apps of MS) and Google Docs
Any canine / veterinary related experience
Must love dogs and be a doggy parent
Steady and calm demeanor
Frontline
Experience in a fast-paced environment in an office support function
Strong and proven interpersonal skills eg. Handling very emotional doggy parents
Contactable references essential
Duties:
Focus on e-mails and WhatsApp messages continuously with clients and suppliers - extremly high volumes
Feedback, any changes of appointments etc. to be documented and briefed at all times
Diary update sessions move sessions, reschedule paper and document on all office platforms eg. Digitail and Sage
Invoicing on Digitail, notes, appointments, invoicing, stock control invoice for services and products
Sending out information on training, products, boarding, day care, puppy classes
Upkeep of patient records on Excel
Stock take, ordering of stock
Sourcing of new products like toys and food
Documenting of behaviour class notes from consultant
Opening new files, registration forms on email
Follow up with vets for clinical history for each patient
Follow up on patients after they ended their therapy
Take out boarders, assist them to walk etc.
Scheduling puppy classes every 6 weeks
Graduation certificates for puppy classes
Order puppy packs and any other puppy paraphernalia needed
Sending out daily appointment reminders
Reconciling invoices to bank statements
Debt collecting checking up on payment of invoices
Update board for next day
Upkeep of day care and boarding schedules
Assist with difficult patients e.g. Cutting nails
Upkeep of price list and supplier lists
Setting appointments for accountant, suppliers, therapists
Events suppliers and vendors
Playpark capturing attendants details mail them information for products or services
All telephonic queries and taking messages
Help designer with marketing media eg proofread
Take pics and videos for parents of patients in boarding or in therapy
Sometimes assist taking / fetching patients to vets
Arrange servicing of equipment and service technicians
Package: Market related depending on experience and qualifications.
Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.