Description:
6 Month contract role for skilled Production Support Analyst (SQL) to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings. 6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings.Purpose of the Role:
The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a crucial role in maintaining system reliability, improving user satisfaction, and supporting organizational productivity.Requirements and responsibilities:
- To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.
- To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
- This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Working understanding of Foreign Exchange and SWIFT would be beneficial
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
- Troubleshooting existing integrations and providing technical support to our C&I clients
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the API service
Thank you,
Theresa Steenkamp
Key Account Manager - Network Contracting Solutions
tsteenkamp at networkcontracting c.o.z.a.
Requirements:
- To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.
- To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
- This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Working understanding of Foreign Exchange and SWIFT would be beneficial
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
- Troubleshooting existing integrations and providing technical support to our C&I clients
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the API service
03 Mar 2025;
from:
careers24.com