Description:
Key Responsibilities:
Strategic Collections Management (35%)
Develop and implement scalable collections strategies tailored for student payments, institutional billing, and enterprise accounts. Optimize digital payment recovery processes through automation and AI-driven collections tools. Identify trends in delinquent accounts and design proactive recovery strategies. Balance customer experience with revenue recovery to maintain positive brand reputation.Team Leadership & Development (25%)
Supervise and mentor a large collections team, ensuring high performance and engagement. Develop training programs to enhance negotiation, compliance, and conflict-resolution skills. Establish performance metrics and implement incentive programs to drive results. Foster a culture of accountability and continuous improvement within the team.Performance Monitoring & Reporting (20%)
Track and analyze collections performance metrics, including recovery rates and efficiency KPIs. Prepare and present regular reports to finance and executive leadership. Implement and enhance dashboards for real-time collections tracking. Utilize predictive analytics to forecast collections trends and adjust strategies accordingly.Compliance & Risk Management (10%)
Ensure adherence to financial regulations, including FERPA, FDCPA, and consumer protection laws in student collections. Collaborate with legal teams to manage high-risk accounts and escalate as necessary. Maintain transparent documentation of collections processes and ensure ethical standards are met.Stakeholder Communication & Escalation Management (10%)
Serve as the primary escalation point for complex collections cases. Work closely with finance, customer success, and legal teams to resolve payment disputes. Build relationships with schools, institutions, and corporate partners to streamline bulk payment processing. Engage with technology teams to integrate AI and automation solutions for enhanced efficiency.Qualifications:
Bachelors degree in Business Administration, Finance, Accounting, or a related field. MBA preferred. Minimum 7+ years of experience in a high-volume collections management role, preferably in EdTech, SaaS, or consumer finance. Proven ability to lead large teams (30+ employees) acro
02 Mar 2025;
from:
gumtree.co.za