Description:
- Seamless coordination and efficiency of the reservation process, from initial inquiry to check-out, ensuring smooth guest interactions, accurate billing, and effective troubleshooting.
- Maximizing and enhancing online visibility, booking conversion and online presence across OTAs and other online platforms, ensuring competitive listings, and using data-driven insights to drive bookings and increase visibility.
- Creating personalised guest experiences by leveraging CRM tools to tailor offers, foster loyalty, and ensure exceptional communication throughout the booking and stay process
- Effectively managing dynamic pricing and implementing revenue optimisation strategies that maximise profitability through careful market analysis and real-time rate adjustments.
Requirements:
- Seamless coordination and efficiency of the reservation process, from initial inquiry to check-out, ensuring smooth guest interactions, accurate billing, and effective troubleshooting.
- Maximizing and enhancing online visibility, booking conversion and online presence across OTAs and other online platforms, ensuring competitive listings, and using data-driven insights to drive bookings and increase visibility.
- Creating personalised guest experiences by leveraging CRM tools to tailor offers, foster loyalty, and ensure exceptional communication throughout the booking and stay process
- Effectively managing dynamic pricing and implementing revenue optimisation strategies that maximise profitability through careful market analysis and real-time rate adjustments.
- First years’ experience in a similar role, within a hotel/ lodge setting. Hands-on experience in a front-line customer service position
- Expertise in using hotel management and reservations systems (e.g., Semper, Opera, or other industry-standard platforms), and proficiency in managing multiple booking channels (OTAs, direct website, phone/email).IT / technical skills
- Demonstrated experience in dynamic pricing, rate management, optimising revenue, ability to analyse booking data, identify trends, and use analytics to inform pricing, promotions, and suggest strategies to increase revenue and maximize occupancy.
- Proven track record managing the listings on OTAs (Booking.com, Expedia, etc.), ensuring accurate and competitive rates, optimizing listings, and responding to guest reviews and inquiries. Travel agent and corporate agreements and other documentation.
- Hospitality marketing, and digital marketing understanding would be advantages to suggest ways of enhancing visibility, seasonal promotions, campaigns to increase bookings and online visibility
- Exceptional Guest Service, communication skills and collaborative team mindset, adaptability to Technological Trends
- Analytical skills and reporting, calm demeanour in handling last minute changes, cancellations, disruptions e.g. weather, proactive problem solving
- First years’ experience in a similar role, within a hotel/ lodge setting. Hands-on experience in a front-line customer service position
- Expertise in using hotel management and reservations systems (e.g., Semper, Opera, or other industry-standard platforms), and proficiency in managing multiple booking channels (OTAs, direct website, phone/email).IT / technical skills
- Demonstrated experience in dynamic pricing, rate management, optimising revenue, ability to analyse booking data, identify trends, and use analytics to inform pricing, promotions, and suggest strategies to increase revenue and maximize occupancy.
- Proven track record managing the listings on OTAs (Booking.com, Expedia, etc.), ensuring accurate and competitive rates, optimizing listings, and responding to guest reviews and inquiries. Travel agent and corporate agreements and other documentation.
- Hospitality marketing, and digital marketing understanding would be advantages to suggest ways of enhancing visibility, seasonal promotions, campaigns to increase bookings and online visibility
- Exceptional Guest Service, communication skills and collaborative team mindset, adaptability to Technological Trends
- Analytical skills and reporting, calm demeanour in handling last minute changes, cancellations, disruptions e.g. weather, proactive problem solving
03 Mar 2025;
from:
careers24.com