Description:
Job Objectives- This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
- This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
- The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
- Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt
- Debtor account reconciliations rectifying of previously mishandled accounts
- Convert cash paying accounts to debit order thereby improving cash flow
- Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries
- Submit credit requests to Collections/Credit Control Manager for approval
- Report to management on outstanding issues and inform them early of potential debtors problems Job Skills
- Excellent communication skills (Verbal and written)
- Good telephone etiquette (Assertive, yet diplomatic)
- Strong negotiation skills
- Highly organized
- Excellent problem solving ability
- Strong time-management skills
- Must be deadline driven
- Ability to work as part of the team
- Must be stress tolerant
- Computer literate Minimum Requirements
- Grade 12
- Strong credit control experience
- Preferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment
02 Mar 2025;
from:
gumtree.co.za