Description:
Duties:Customer Service Function
Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately. Receiving, processing and distribution of all customer orders. Generating customer quotes, sales orders and tax invoices Conversion of orders from picking slips to an invoice. Handling of customer queries should they arise. Manage incoming calls from suppliers and customers. Identify back orders or no stock items and communicate with the client and sales force as to status. Close off back orders and ensure stock is received / dispatched according to customers requirements, within the specified time frame. Field and follow up on order and delivery queries. Process and submit proforma and/or urgent quotations within the specified time frame. Process FOL (Free On Loan) orders and ensure the relevant agreements are completed. Regular communication to update sales forces on logistics and issues regarding customer requirements. Provide regular feedback to clients and sales force regarding order fulfilment status. Assure all complaints are recorded properly and are closed out upon resolution with the customer. Maintaining a delivery note register for all manual orders.
Administration Functions:
Manage all administration regarding orders received / dispatched. Ensure proper administration systems are maintained / utilized to ensure efficient and effective services to internal and external stakeholders. Ensure correct documents are utilized for the issuing and returning of FOL (Free on Loan) equipment. Assist with stock take where required.
Attributes:
Excellent written and verbal communication skills in English. Confident, articulate, and professional, especially in conflict situations. Ability to work independently and as part of a team. Positive, self-motivated, and confident attitude. Honest and reliable. Customer-focused. Flexible with working hours. Strong organizational and multitasking skills; able to prioritize and meet deadlines. Detail-oriented and accurate with data entry and documentation.
Experience and Qualifications
Minimum of 2 years warehouse-related experience. Minimum of 2 years experience in a sales support or sales administrative role, for ideally within the chemical industry. Chemical-related experience is advantageous. Grade 12 or equivalent is essential (with Math's will be advantageous).
Computer Literacy
Proficiency in Microsof
02 Mar 2025;
from:
gumtree.co.za