Intermediate Systems Engineer (DBN)

Description:

We Want You:

Are you a tech enthusiast with a passion for problem-solving? BET Software in Durban is looking for an experienced Intermediate Systems Engineer to join our cutting-edge team. In this role, you'll be at the forefront of resolving complex system issues, supporting a wide range of technologies, and ensuring everything runs smoothly in a fast-paced, live environment. With your expertise in troubleshooting, supporting hybrid environments, and providing clear technical guidance, you’ll play a crucial role in keeping our operations running 24/7. Ready for the challenge? Apply now.

You Bring:

• Relevant degree/diploma in Information Technology.
• Internationally recognised Microsoft Certificate.
• Linux+ or equivalent course.
• 4+ years in a similar position with proven track record.
• Working experience with Asterisk and Avaya Enterprise VoIP services.
• 2+ years’ experience writing scripts.
• Extensive experience/exposure and knowledge of IP networking and protocols.
• Writing queries in MSSQL 2012+ using SSMS.
• Scripting using Perl, TCL language, Python.
• Microsoft Office 365 (advantageous).
• Microsoft Exchange (advantageous).
• Microsoft SharePoint (advantageous).
• Microsoft Server (advantageous).
• Microsoft Azure (advantageous).

What You’ll Do: Technical Output

• Administration of the Windows/Linux network, including all servers and desktops and laptops.
• Maintenance of the Windows Server, Group Policy, Active Directory, Exchange.
• Maintenance of all software installations.
• Disaster Recovery and Business Continuity recommendation.
• Timely installation of patches, updates, and service packs following patch audit assessments.
• Setting up/configuring/administration of NMS system(s), e.g. Nagios, NetFlow, Cacti.
• Installation/maintenance/troubleshooting CCTV solutions.
• Working experience administering enterprise IP networks in mission-critical, 24x7 environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Administration, support and configuration of MS Office 365 for staff.
• Maintenance of additional complementary functionality for customer sub sites.
• Administer and support at enterprise-level Microsoft Exchange infrastructure.
• Troubleshoot exchange related issues when alerted by monitoring software.
• Providing end-user support for all PC based hardware, applications and services.
• New user setup. Installing, configuring workstations, software, telephone services, network printing.
• Maintain and provide support for all IT infrastructure.
• Provide tier 1 and tier 2 support and troubleshooting.
• Troubleshoot OS, network and storage related issues.
• Operational Security, Maintenance and Governance.
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation on systems.
• Work closely with the Senior Engineers to make sure all systems are secure.
• Extensive experience installing and maintaining VIP Payroll, VIP People and Pastel Evolution.
• Extensive exposure to managing backup solutions/optimise current processes as the company grows.
• Assist where required with Microsoft SAM audit.
• Management of McAfee End Point Protection Suite (EPO, DLP, Antivirus, Endpoint Encryption).
• Strong leadership and time management skills to train and support 1st and 2nd level Systems Engineers/1st, 2nd and 3rd level IT Support Engineers.

Living the Spirit:

The job obligations of an Intermediate Systems Engineer go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• See each day as a chance to learn and develop. Take a curious and enthusiastic approach to your duties and difficulties.
• Be willing to investigate novel techniques, approaches, and remedies. Keep abreast with developments and trends in your sector.
• Effectively collaborate with your team. Recognise that a team's combined efforts are frequently what lead to success.
• Offer your assistance to Team Members who may need help or guidance in tackling technical challenges.
• Hold yourself and your colleagues accountable for delivering on commitments and meeting deadlines.
• Lead by example, influencing others through your commitment to ethical conduct.
• Be a forward thinker by proactively identifying potential issues and proposing solutions.
• Facilitate productive communication and feedback within the team to improve collaboration and problem-solving.
• When necessary, go above and beyond the call of duty to ensure the proper operation of crucial systems.
• Strive for personal growth and development while staying true to your core values and principles.

The Company We Keep: At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.
Please note that only candidates who meet the stipulated minimum requirements will be considered.

Requirements:

• Relevant degree/diploma in Information Technology.
• Internationally recognised Microsoft Certificate.
• Linux+ or equivalent course.
• 4+ years in a similar position with proven track record.
• Working experience with Asterisk and Avaya Enterprise VoIP services.
• 2+ years’ experience writing scripts.
• Extensive experience/exposure and knowledge of IP networking and protocols.
• Writing queries in MSSQL 2012+ using SSMS.
• Scripting using Perl, TCL language, Python.
• Microsoft Office 365 (advantageous).
• Microsoft Exchange (advantageous).
• Microsoft SharePoint (advantageous).
• Microsoft Server (advantageous).
• Microsoft Azure (advantageous).

• Administration of the Windows/Linux network, including all servers and desktops and laptops.
• Maintenance of the Windows Server, Group Policy, Active Directory, Exchange.
• Maintenance of all software installations.
• Disaster Recovery and Business Continuity recommendation.
• Timely installation of patches, updates, and service packs following patch audit assessments.
• Setting up/configuring/administration of NMS system(s), e.g. Nagios, NetFlow, Cacti.
• Installation/maintenance/troubleshooting CCTV solutions.
• Working experience administering enterprise IP networks in mission-critical, 24x7 environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Administration, support and configuration of MS Office 365 for staff.
• Maintenance of additional complementary functionality for customer sub sites.
• Administer and support at enterprise-level Microsoft Exchange infrastructure.
• Troubleshoot exchange related issues when alerted by monitoring software.
• Providing end-user support for all PC based hardware, applications and services.
• New user setup. Installing, configuring workstations, software, telephone services, network printing.
• Maintain and provide support for all IT infrastructure.
• Provide tier 1 and tier 2 support and troubleshooting.
• Troubleshoot OS, network and storage related issues.
• Operational Security, Maintenance and Governance.
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation on systems.
• Work closely with the Senior Engineers to make sure all systems are secure.
• Extensive experience installing and maintaining VIP Payroll, VIP People and Pastel Evolution.
• Extensive exposure to managing backup solutions/optimise current processes as the company grows.
• Assist where required with Microsoft SAM audit.
• Management of McAfee End Point Protection Suite (EPO, DLP, Antivirus, Endpoint Encryption).
• Strong leadership and time management skills to train and support 1st and 2nd level Systems Engineers/1st, 2nd and 3rd level IT Support Engineers.

• See each day as a chance to learn and develop. Take a curious and enthusiastic approach to your duties and difficulties.
• Be willing to investigate novel techniques, approaches, and remedies. Keep abreast with developments and trends in your sector.
• Effectively collaborate with your team. Recognise that a team's combined efforts are frequently what lead to success.
• Offer your assistance to Team Members who may need help or guidance in tackling technical challenges.
• Hold yourself and your colleagues accountable for delivering on commitments and meeting deadlines.
• Lead by example, influencing others through your commitment to ethical conduct.
• Be a forward thinker by proactively identifying potential issues and proposing solutions.
• Facilitate productive communication and feedback within the team to improve collaboration and problem-solving.
• When necessary, go above and beyond the call of duty to ensure the proper operation of crucial systems.
• Strive for personal growth and development while staying true to your core values and principles.