General Manager - Live-out

Description:

The General Manager (GM) is responsible for overseeing the overall operations of the hotel/lodge, ensuring exceptional guest experiences, maximizing profitability, and leading a high-performing team. The GM will manage daily operations, financial performance, staff development, and strategic planning while maintaining the highest standards of service and hospitality.Key Responsibilities:Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.Guest Experience: Ensure a superior guest experience by maintaining high service standards and handling guest feedback.Financial Management: Develop and manage budgets, control costs, and maximize revenue through pricing strategies and occupancy management.Staff Leadership & HR: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.Sales & Marketing: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.Key Requirements:Proven experience as a General Manager or in a senior hotel/lodge management role.Strong leadership, problem-solving, and decision-making skills.Excellent financial acumen and budget management experience.Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).Outstanding communication and guest service skills.Ability to work flexible hours, including weekends and holidays. The General Manager (GM) is responsible for overseeing the overall operations of the hotel/lodge, ensuring exceptional guest experiences, maximizing profitability, and leading a high-performing team. The GM will manage daily operations, financial performance, staff development, and strategic planning while maintaining the highest standards of service and hospitality.

Key Responsibilities:

• Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.
• Guest Experience: Ensure a superior guest experience by maintaining high service standards and handling guest feedback.
• Financial Management: Develop and manage budgets, control costs, and maximize revenue through pricing strategies and occupancy management.
• Staff Leadership & HR: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.
• Sales & Marketing: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.
• Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.
• Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.

Key Requirements:

• Proven experience as a General Manager or in a senior hotel/lodge management role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent financial acumen and budget management experience.
• Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).
• Outstanding communication and guest service skills.
• Ability to work flexible hours, including weekends and holidays.

Requirements:

• Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.
• Guest Experience: Ensure a superior guest experience by maintaining high service standards and handling guest feedback.
• Financial Management: Develop and manage budgets, control costs, and maximize revenue through pricing strategies and occupancy management.
• Staff Leadership & HR: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.
• Sales & Marketing: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.
• Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.
• Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.

• Proven experience as a General Manager or in a senior hotel/lodge management role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent financial acumen and budget management experience.
• Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).
• Outstanding communication and guest service skills.
• Ability to work flexible hours, including weekends and holidays.